Aiten Garnita-Tosum

- Responsible for team performance and delivering results within established KPIs;
- Coordinate development plans for both individual team members and for entire team;

- Mentoring & career counseling;
- 121 conversations related to performance and goal setting;
- Team engagement activities;
- Yearly and mid-yearly performance evaluations;
- Interview and recruit new talent;
- Training for new hires, refresher trainings based on identified need;
- Handle L1 escalations;
- Update & maintain process documentation;
- MoC (management of change) activities;
- Management reporting, team workload assessment, deliver business continuity plans;
- Quality checks & audit;

- Interviewing, supervising, conducting performance management evaluations, delegating tasks in the team
- Tactical definition, dissemination and execution of the digital content strategy
- Gatekeeper of the publishing process: defining, implementing and updating as needed the process workflows, metrics, branding and publishing guidelines
- Manage the relationship with all internal stakeholders to get new content published on the HPE Partner Business website
-Consistently applying project management methodology processes, tools throughout the Content Audit Project quarterly lifecycle (project scope: clean-up the website bugs)

- Assisting local publishers (content creators) with CMS publishing (e.g. troubleshooting or training on how to publish); Monthly Portal Publishing Trainings delivered to all EMEA Portal Publishers
- Give access for specific repositories to EMEA Publishers
- Co-ordination of eServices content (Tool guide, FAQs, etc) updates with eServices lead
- Managing escalations on missing/incorrect eServices flags on Partner/Contact level as appropriate
- Design, update and ensure implementation of the publishing guidelines
- Offer L1 operational support to the Country Team
- Deliver operational training & coaching to the new comers (+ practice)
- Provides feedback about process/tool improvement
- Contribute to the Operational enhancement projects (e.g. metrics improvements)
- Analyze the feedback from the team and proposes process enhancements
- Train the team on process enhancements and implementation specifics at country/cluster level (e.g Implementation)
- Manage the cross EMEA technical issues with our operational tool
- Monitor and ensure that all areas of Partner Portal have sufficient content for each of our targeted partner demographics (Direct, Indirect, Program and Retail Partners)
- Monitor and ensure that the content published within Partner Portal is categorized correctly and relevant for each section
- Solicit or select topics to promote within Partner Portal through creation and usage of ad banners and announcements
- Deliver Webinars and offer support to Partners on Partner Portal functionalities

- Interfaces with Product Line Planning Manager to plan and prioritize purchasing activities.
- Reviews planned orders, creates requisitions for purchased items, and manages approval process.
- Transmits and prioritizes approved purchase orders and supporting documents to supplier.
- Tracks order acknowledgement, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers.
- Tracks orders and confirms system lead times, delivery dates, and costs.
- Reviews, updates, and maintains purchase orders until they are closed.
- Ensures orders adhere to supplier agreements and contracts; reports non-conformances.
- Leads finance and logistics staff in resolving reception and invoice discrepancies.
- Identifies opportunities and implements actions to achieve efficiencies.
- Contributes to consolidation, reduction, and rationalization

- Dealing with end-customer requests via email and phone calls;
- Obtaining and evaluating all relevant information to handle inquiries and complaints;
- Escalating queries that I was unable to resolve to the 2nd level of Support;
- Keeping accurate records of customer inquiries, interactions, and details of actions taken; Communicating and coordinating with internal departments;
- Following up on customer interactions in line with the company’s policies;
- Submitting accurate reports on activity;
- Help improve project processes in line with customer needs