Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Detail-oriented professional with [Number] years in [Area of expertise]. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successful managing multiple competing priorities and deadlines. Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Glass Tower Inc
09.2012 - 10.2023
Flexible approach at many operational changes and procedures resulting in decreasing the costs and efficient process
Data entry and data analysis related to inventory, purchasing, and sales
Prepared BOLs, invoices, and related custom documents for shipment through different transport companies
Registered in ERP all sales and purchase invoice
Provide the managers with clear inventory, forecasted deliveries, schedules, and manpower
Utilized interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment
Coordinated the daily operations related to shipping/receiving, inventory management, and order fulfillment
Collaborated with other departments and sister plants about deliveries or issues.
Finance Manager
Mektrin Motors
11.2016 - 02.2018
Served as the company’s representative in all activities connected with the financing of new and used vehicles, and for the sales of aftermarket products and services
Focused on sales and business increase
For 3 years I have achieved monthly/yearly targets and KPIs with great customer satisfaction
Established, maintained, and expanded a great relationship with existing customers and worked with all potential customers
Ensure all customer problems and complaints involving your areas are handled to a satisfactory conclusion in a timely manner
Achieve high levels of customer satisfaction as measured by internal customer surveys and by external measures (industry surveys);
Commercial
Raiffeisen Bank Albania
11.2012 - 09.2014
Played a key role in the Commercial Department’s mission to achieve business objectives
Identified new and prospective customers under the responsibility of the Department
Coordinated with other Units, Departments and Branches the delivery of quality services to customers
Customized financial plans and present financial solutions to midsize companies
Reviewed and analyzed financial data, assessed financial risks encompassing leverage, liquidity, debt coverage and access to capital management
Presented, sold and serviced a full range of banking products and services to new and existing clients
Provided integrated and comprehensive financial services, cash management services, and overall banking services, taking into consideration the specific needs of the client within market conditions
Worked in conjunction with senior management to develop and launch new corporate products
Frequently performed financial analysis and a site visit to avoid non-performing loans and to keep the portfolio profitable.
SME Client Advisor
Intesa Sanpaolo Bank Albania
12.2009 - 01.2012
Managed an assigned portfolio of different small business to achieve retention and other negotiated goals
Performed complete financial analysis of active/prospective customers
Evaluated the risks of existing and proposed transactions and analyzed those within a broader regional or industry context
Proactively engaged with new and existing clients to build strong, ongoing relationships and provided comprehensive advice, enabling them to build successful businesses partnership
Played a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
By asking financial questions, engaged with customers, and created positive experiences to retain and deepen relationships
Increased customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns
Acted as a point of contact for the branch in handling customer problems
Worked closely with existing and prospective customers to provide financial reviews, discuss portfolio updates, and suggest additional personalized solutions based on their financial needs
Ensured documents are prepared consistent with relevant regulations and in a way properly reflecting business intention
Participated fully as a team member, helped to create a positive and diverse work environment.
Education
Finance-Accounting Program (ongoing -
Ryerson University
Toronto, ON
EAP -
Humber College
Toronto, ON
OSLT -
George Brown College
Toronto, ON
Equivalent bachelor’s degree -
University of Tirana
Skills
SKILLS / COMPETENCIES
Relationship building skills
Business development and networking skills
Sales and financial advice and credit analysis experience
New client acquisition Know your customer
Particularly good communication, time management, and organization skills
Demonstrated commitment to ongoing learning
Computer and Software skills: MS Office, SalesForce, Microsoft NAV, Oracle, SAP, FlexCube
Investment Fund Canada (IFC)
Compliance Monitoring
Processes and Procedures
Budgeting and Forecasting
Procedure Development
Accomplishments
Achieved [Result] by introducing [Software] for [Type] tasks.
Collaborated with team of [Number] in the development of [Project name].
Supervised team of [Number] staff members.
Certification
Investment Found in Canada (IFC) – CSI (Sep 2020)
Sales Retail Excellence – Spark44
Sales & Communication – Albanian Center for Management Services
Sales & Communication – FLUXUS
Fiscal and Accounting Expert – I.E.F
Customer Care Representative at Alta Resources Philippines Corporation, Glass TowerCustomer Care Representative at Alta Resources Philippines Corporation, Glass Tower