Aleksandre Shakiashvili

Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
• Used ticketing systems to manage and process support actions and requests.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Managed high levels of call flow and responded to technical support needs.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.

• Responded to queries on phone, via email or through IT ticketing system.
• Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
• Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
• Optimized hardware performance through regular maintenance checks and upgrades when necessary.
• Implemented data backup strategies to safeguard critical company information.
• Reduced costs by negotiating favorable contracts with technology vendors and service providers.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware and software
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Configured hardware, devices, and software to set up work stations for employees.

• Gathered, organized and distributed technical documentation.
• Prepared technical presentations and other materials for advisory meetings.
• Increased customer satisfaction by efficiently resolving technical issues.
• Conducted regular maintenance on technical equipment, ensuring optimal performance.
• Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
• Purchasing new equipment from different vendors, preparing them for the employees