Yoga, Pottery, Continuing Education, Phycology, and Dance (Latin, Swing, Greek, etc)
ALEXANDRA MATTHEWS
Summary
Experienced HR professional with a strong background in relationship management, client success, and operations, backed by extensive managerial experience. Skilled in strategic planning, leadership, and communication, which has allowed for effective management of operations, development of growth strategies, and building of foundational client and team relationships.Excels in problem-solving with a talent for boosting team morale and client performance to ensure projects are executed efficiently and ethically.
Seeking a project management role to leverage my skills and make a meaningful impact while upholding values of authenticity, respect, transparency, and integrity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of People & Culture/Human Resources
Castle Credit Co Holdings, LLC
01.2022 - Current
- Managed HR operations to foster a culture that reflects company values by developing, retaining, and motivating talent.
- Introduced an onboarding program that reduced staff turnover by 22% in the first year.
- Managed ADP Workforce Now, handling recruitment, onboarding, benefits, payroll, HR compliance, performance management, reporting, and analytics.
- Streamlined payroll processes in six months, increasing efficiency and productivity by 17%.
- Updated the employee handbook to ensure company policies are current and relevant.
- Implemented ETHICO's anonymous whistle blowing hotline, improving employee satisfaction and ensuring compliance with safety protocols.
- Negotiated with insurance providers, achieving no increase in benefit costs and securing a $20k implementation credit.
- Led culture-building initiatives that improved employee morale and productivity
Director of Client Success
Castle Credit Co Holdings, LLC
01.2020 - 01.2022
- Promoted from Client Success & Support Manager to Director (2021-2022)
- Led a team of 13 in business development, focusing on client satisfaction, retention, and continuous improvement through coaching and accountability.
- Strengthened client relationships and tracked industry trends, driving an 82% revenue increase in the first year.
- Ensured regulatory compliance and upheld ethical standards in all business operations.
- Applied underwriting expertise to refine credit requirements, improving applicant quality and reducing risk.
- Managed the implementation of a customer portal, boosting retention by 135% and adding 173 clients in the first year.
- Contributed to increasing sales revenue from $64M in 2020 to $236M in 2022 through market expansion, new revenue streams, and strategic negotiations.
Client Relationship Manager
SnapLine Services INC.
03.2016 - 01.2020
- Acted as the main point of contact for clients, addressing concerns, resolving issues, and delivering tailored solutions to meet their needs.
- Led client onboarding and training initiatives, ensuring smooth transitions and optimizing the client experience from the start.
- Collaborated with cross-functional teams to develop and implement strategies that enhanced client relationships and drove revenue growth.
- Regularly conducted client performance reviews to identify opportunities for upselling, cross-selling, and improving service delivery.
- Built and maintained strong relationships with stakeholders, ensuring open communication and fostering long-term partnerships.
- Monitored client accounts, providing timely insights and recommendations to maximize client success and business value.
- Delivered detailed reporting on client performance metrics, presenting actionable insights to senior management for strategic decision-making.
Costume Design Manager
Alliance Theatre
02.2012 - 02.2016
- Managed the daily operations of the costume dressing department, including dressing and maintaining costumes for all theatre productions.
- Collaborated with costume designers, directors, and production teams to ensure costumes meet artistic and functional requirements.
- Coordinated and executed costume fittings, alterations, and repairs, ensuring accurate and timely adjustments for each performance.
- Supervised and trained dressing room staff and dressers, promoting effective teamwork and high standards in costume management.
- Developed and implemented dressing procedures and schedules to optimize efficiency and support seamless costume changes during shows.
- Liaised with vendors and costume suppliers to manage inventory and procure necessary items, adhering to budget constraints.
- Ensured compliance with safety standards and regulations in costume handling and dressing room operations.
- Maintained detailed records of costume usage, maintenance, and repairs to support efficient costume management and planning.
- Acted as a point of contact for cast members regarding costume-related issues, providing prompt solutions and support.
General Manager
Longhorn Steakhouse
03.2012 - 04.2013
- Oversaw daily restaurant operations, including staff management, customer service, and inventory control, ensuring high standards of quality and efficiency.
- Supervised and trained a team of servers, cooks, and support staff, fostering a positive work environment and promoting professional development.
- Implemented and enforced health and safety regulations, including food handling and sanitation procedures, to ensure a safe dining experience for guests.
- Managed scheduling and payroll, optimizing labor costs while maintaining adequate staffing levels to meet business needs.
- Monitored and analyzed sales and financial reports, identifying trends and making strategic decisions to drive revenue growth and cost control.
- Addressed and resolved customer complaints and feedback promptly, enhancing guest satisfaction and loyalty.
- Coordinated with the kitchen team to ensure timely and accurate preparation and delivery of orders, maintaining consistency in food quality.
- Developed and executed promotional events and marketing strategies to attract new customers and increase sales.
- Conducted regular inspections and audits to ensure compliance with company standards and regulatory requirements.
- Fostered a culture of teamwork and excellence, leading by example and promoting exceptional service standards.
Education
B.A. & B.F.A. -
Brenau University
Gainesville, GA03.2012
Skills
- Leadership
- Communication
- Project Management
- Customer Service
- Budget Management
- Problem Solving
- Collaboration
- Time Management
- Training and Development
- Strategic Planning
- Compliance
- Analytical Skills
Passions
- Volunteering
- Appreciate making a positive impact through dedicated service and support to communities or causes in need.
- Mentoring
- Enjoy mentoring and nurturing talent, facilitating both individual and organizational growth.
- Creative Hobbies
- Enjoy Yoga, Pottery and Dancing (Latin, swing, Greek, etc.)
Certification
- SHRM-CP, - 2022
Interests
Timeline
Director of People & Culture/Human Resources
Castle Credit Co Holdings, LLC
01.2022 - Current
Director of Client Success
Castle Credit Co Holdings, LLC
01.2020 - 01.2022
Client Relationship Manager
SnapLine Services INC.
03.2016 - 01.2020
General Manager
Longhorn Steakhouse
03.2012 - 04.2013
Costume Design Manager
Alliance Theatre
02.2012 - 02.2016
B.A. & B.F.A. -
Brenau University
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