Alexandra Stefa

• Responsible for leading and overseeing the charter sales team's activities and performance.
• Collaborate with marketing and operations teams to create effective sales campaigns and promotional materials.
• Build and maintain relationships with key clients, brokers, and partners in the aviation and charter industry.
• Provide regular sales forecasts, performance reports, and market insights to senior management.
• Lead negotiations with clients, ensuring profitable contracts and favorable terms for the company.
• Stay updated on industry regulations, safety standards, and best practices to ensure compliance.
• Work flexible hours across night, weekend, and holiday shifts.
• Manage time efficiently in order to complete all tasks within deadlines.
• Demonstrate a high level of initiative and creativity while tackling difficult tasks

• Accelerate the growth of sales by implementing a sales plan to drive revenue growth;
• Monitoring the travel policies, guidelines, and budgets for businesses and travel agencies;
• Approving travel authorizations while ensuring the best value of money, both for the client and the organization;
• Generate management reports in order to ensure the accuracy of all data;
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment;
• Managed team of employees, overseeing hiring, training, and professional growth of employees ;
• Used critical thinking to break down problems, evaluate solutions and make decisions;
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Help in establishing and maintaining records as required by the manufacturers and company policies;
• Ensure proper maintenance of all records, reports, delivery tickets, certificates, log books and other documentation in accordance with operating procedures;
• Maintain good relations with customers and ensure that services delivered meet the customer's expectations;
• Check and verify the eligibility requirements and documents of trainees;
• Co-ordinate training schedule with Training Facilities in Amsterdam, Dubai, Dallas, Teterboro, Burgess Hill such as CAE and Flight Safety International;
• Check training folders and documents on day to day basis and ensure that all documents are filled properly by the Examiners and Instructors;
• Prepare course completion certificates;
• Provide administrative support to the department of human resources;
• Assist in scheduling, mailing and communicating of training programs;
• Maintain and manage events and schedules calendar of the Training Department;
• Arrange Hotel reservations, Air ticketing and Visa processing of trainees and Examiners; Determined methods and materials for training, including classroom, computer, and simulator Sessions;
• Oversee the validity of Trainings, Licenses, Medicals, Validations and Crew IDs;
• Track pilot training status via CBT platform and generate monthly reports (to include de-qualified Pilots).

• Customer Sales Leader;
• Coaching, leading and mentoring staff to achieve maximum output, managing staff relations, setting clear team goals, delegating tasks and setting deadlines for the team, while creating an inspiring team environment with an open communication culture where creativity and risk-taking are cherished
• Visual Merchandiser leading operational strategy, maintaining outstanding store condition and visual merchandising standards, setting a floorset and marketing activities;
• Managing targeted initiatives to increase sales as well as ensure client satisfaction and increase the conversion of the store;
• Coordinating complete store administration, functioning of the back- office, ensuring compliance with policies and procedures, identifying problems and providing solutions, while continuously optimizing the operation of the work processes to facilitate faster execution;
• Customer Service Focal Point successfully managing customer experience, providing clients with information in person, by e-mail and responding to telephone inquiries;
  

• Providing training and development for efficient
  sales techniques by producing physical and
  digital educational material;
• Conduct interviews and arrange meeting with
  supervisors and new team members, arranging for
  authorization of the badges for external meeting
  participants (trainees, experts);
• Meet sales goals by training, motivating,
  mentoring and providing feedback to new team
  members;
• Coordinating individual performance review
  sessions addressing strengths and weaknesses
  and conducting skills gap analysis to identify
  areas of performance improvement;
• Monitor team performance and identity training
  needs of the team;
• Coach and delegate tasks to the team members
  in order to empower them and continuously
  develop their skillset.
  

• Providing excellent sales service to ensure high levels of customer satisfaction through building productive trust relationships with United Nations clients as well as diplomatic staff of Permanent Missions and Embassies based in Vienna;
• Identifying customers' needs and providing assistance and information on product features by approaching customers and offer them advice on products to convince them to purchase an item fits their needs the best.