Friendly and motivated professional with strong communication and problem-solving skills, and proven ability to manage customer interactions with empathy and efficiency. Possesses excellent adaptability and quick learning abilities, making seamless transition into customer support. Aims to enhance customer satisfaction and drive positive outcomes for organisation.
Responsible for managing and processing payment requests in line with internal policies and client requirements. Supports colleagues and clients in navigating and using payment platforms and related software, ensuring smooth and efficient operations. Provides troubleshooting assistance, training, and guidance on digital tools to improve accuracy and compliance throughout the payment process.
Responsible for , configuring, and maintaining telecommunications networks, including links, routers, and related infrastructure. Provides technical support in the use of specialized software and monitoring tools, assisting colleagues and clients with troubleshooting and optimization. Ensures reliable connectivity, secure data transmission, and compliance with industry standards while continuously improving network performance.
Chess, Readin, Writing