Ali Ede
Wien
Kurzprofil
Results-driven and self-motivated individual with a strong interest in personal development and continuous learning. Skilled at adapting to new environments, working both independently and as part of a team and maintaining a positive and solution-oriented mindset. Highly organized with strong attention to detail and a vommitment to supporting efficient back-office operations.
Übersicht
8
8
years of professional experience
Berufserfahrung
Customer Service Representative
Airportservice 24 GmbH
Vienna
2022.10 - 2026.02
- Managed order processing and resolved customer inquiries and complaints efficiently.
- Maintained accurate records of customer communications and transactions.
- Built and maintained long-term customer relationships, supporting retention and acquisition.
- Delivered customer support via phone ,email and in person.
- Supported the coordination and organization of official visits by consulates and international delegations.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Customer Service Representative
Vodafone GmbH
Vienna
2020.11 - 2022.09
- Handled a high volume of infound customer calls in a fast-paced environment.
- Resolved customer inquiries and professionally.
- Promoted and sold products and services based on customer needs.
- Achieved sales targets and contributed to revenue growth.
- Maintained a customer-focused approach to ensure satisfaction and retention.
Micro Mobility Services
Self Employed
Vienna
2018.07 - 2020.09
- Managed operations to e-scoter charcing and maintenance
- Organized daily workflow and ensured timely service delivery
- Developed problem-solving and time management skills.
Ausbildung
Graduation - Political Science
University of Vienna
Wien 2013 - 2018
Intern -
Austrian People`s Party (ÖVP)
Vienna 2015 - 2016
Kompetenzen
- Sales and Customer Service Representative
- Microsoft Office (Excel,Word,PowerPoint)
- Problem Solving & Conflict Resolution
- Ability to work under pressure (Fast-paced environments)
- Team Collaboration & Time Management
- Creative thinking
- Basic Knowledge of Aviation/Travel Processes
Languages
English
Upper intermediate
B2
German
Upper intermediate
B2
Turkish
Proficient
C2
Hobbys
- Reading
- Exercising / Working out
- Photography
- Traveling
Zeitleiste
Customer Service Representative
Airportservice 24 GmbH
2022.10 - 2026.02
Customer Service Representative
Vodafone GmbH
2020.11 - 2022.09
Micro Mobility Services
Self Employed
2018.07 - 2020.09
Graduation - Political Science
University of Vienna
2013 - 2018
Intern -
Austrian People`s Party (ÖVP)
2015 - 2016