Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alica Fedorová

Alica Fedorová

Bratislava

Summary

Knowledgeable and organized candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Problem-solver dedicated to decrease costs and to positively impact company success.

Overview

7
7
years of professional experience

Work History

Team Assistant

Henkel
2019.06 - Current
  • Coordinated complex calendar management for supported managers, ensuring optimal time allocation for critical tasks.
  • Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
  • Provided exceptional administrative support to senior leaders. Maintained a high level of accuracy while entering orders into the system
  • Assisted with the organization and execution of special events and workshops for internal employees focusing on specific skills or topics relevant to the organization''s needs.
  • Contributed to successful Live events production by providing onsite support and real-time assistance during high-pressure situations.

Waitress

Min-Y-Mor Hotel
2018.06 - 2018.09
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, contributing to a pleasant atmosphere for guests.


Customer Care Specialist

AT&T
2017.09 - 2018.03
  • Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.

Password Reset Specialist

AT&T
2016.11 - 2017.08


  • Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
  • Provided online demonstrations to educate customers on product features and online help resources.

Education

Master of Engineering - Wastes Treatment And Recycling

Technical University of Košice
Košice, Slovakia
06.2016

Bachelor - Environmental Chemistry

Technical University of Košice
Košice, Slovakia
06.2014

High School Diploma -

Gymnázium Šrobárova
Košice, Slovakia
06.2011

Skills

  • Calendar Management
  • Meeting planning
  • Presentation Preparation
  • Travel Arrangements
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Work Planning and Prioritization
  • Client Service
  • Call Center Operations
  • Technical Support

Timeline

Team Assistant

Henkel
2019.06 - Current

Waitress

Min-Y-Mor Hotel
2018.06 - 2018.09

Customer Care Specialist

AT&T
2017.09 - 2018.03

Password Reset Specialist

AT&T
2016.11 - 2017.08

Master of Engineering - Wastes Treatment And Recycling

Technical University of Košice

Bachelor - Environmental Chemistry

Technical University of Košice

High School Diploma -

Gymnázium Šrobárova
Alica Fedorová