Alica Fedorová
Bratislava
Summary
Knowledgeable and organized candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Problem-solver dedicated to decrease costs and to positively impact company success.
Overview
7
7
years of professional experience
Work History
Team Assistant
Henkel
2019.06 - Current
- Coordinated complex calendar management for supported managers, ensuring optimal time allocation for critical tasks.
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
- Provided exceptional administrative support to senior leaders. Maintained a high level of accuracy while entering orders into the system
- Assisted with the organization and execution of special events and workshops for internal employees focusing on specific skills or topics relevant to the organization''s needs.
- Contributed to successful Live events production by providing onsite support and real-time assistance during high-pressure situations.
Waitress
Min-Y-Mor Hotel
2018.06 - 2018.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, contributing to a pleasant atmosphere for guests.
Customer Care Specialist
AT&T
2017.09 - 2018.03
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Password Reset Specialist
AT&T
2016.11 - 2017.08
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Provided online demonstrations to educate customers on product features and online help resources.
Education
Master of Engineering - Wastes Treatment And Recycling
Technical University of Košice
Košice, Slovakia06.2016
Bachelor - Environmental Chemistry
Technical University of Košice
Košice, Slovakia06.2014
High School Diploma -
Gymnázium Šrobárova
Košice, Slovakia06.2011
Skills
- Calendar Management
- Meeting planning
- Presentation Preparation
- Travel Arrangements
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Work Planning and Prioritization
- Client Service
- Call Center Operations
- Technical Support
Languages
Slovak
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Team Assistant
Henkel
2019.06 - Current
Waitress
Min-Y-Mor Hotel
2018.06 - 2018.09
Customer Care Specialist
AT&T
2017.09 - 2018.03
Password Reset Specialist
AT&T
2016.11 - 2017.08
Master of Engineering - Wastes Treatment And Recycling
Technical University of Košice
Bachelor - Environmental Chemistry
Technical University of Košice
High School Diploma -
Gymnázium Šrobárova
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