Alina Tiganuca

· Accurate and timely reported data sent to main stakeholders on a weekly/monthly basis

· Continuously assessed current reporting techniques in order to improve accuracy and time spent on processing.

· Met month-end reporting objectives and deadlines.

· Performed recurrent reconciliations to keep accuracy on the assigned accounts

· Identified modifications to processes and procedures that would promote better efficiency.

· Reconciled accounts and took necessary actions to collect unpaid debt

· Sent open balance confirmations, yearly sales documents, recurring reconciliation to customers.

· Offered support to external and internal audit requests.

· Handled the migration of processes before and after the Go-Live to the Business Center in Sofia.

· Sent the main weekly/monthly reports and analyses to Finance and Sales team

· Recommended process improvements to identify, analyze and fix constraints and challenges.

· Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

· Devised collection recovery strategies to resolve customer issues and claim cases.

· Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

· Prepared and mailed invoices to customers, processed payments, and documented account updates.

· Completed basic ad hoc and recurring report requests in order to support the BSC agreed deliverables.

· Liaised with senior leadership to identify data needs and interpret existing data for consideration.

· Exported and converted raw data from various databases and applications to generate reports for the current use.