Alla Gutnichenko
Kitzbuhel
Summary
Head Housekeeper Supervisor with 3 year of experience in American cruise company and Ass Housekeeping Manager experience in Austrian hotel industry, with safety and security duties, dealing with guest needs, training with team, creating schedules. 5+ years of experience in Hotels 3-5 stars in Housekeeping and Front desk departments on manager position, with hiring, inspecting daily work of employees and training responsibilities.
Overview
22
22
years of professional experience
Work History
Ass Housekeeping Manager
Grand Tirolia 5* Hotel Kitzbuhel
12.2022 - Current
- Responsible for overseeing the day-to-day operations of company’s housekeeping department
- Work with a team of cleaners to ensure that all areas of the building are properly cleaned and maintained on a regular basics.
- Task with managing other aspects of the business, such as training current and new staff members in new cleaning techniques.
Housekeeping Supervisor
Dr.Schilhan Gebaudereinigung GmbH
04.2022 - 11.2022
- Training housekeepers on cleaning and maintenance tasks.
- Overseeing staff performance on a daily basis.
- Checking rooms and common areas for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence. Establish and educate staff on cleanliness, tidiness and hygiene standards.
- Motivate team members and resolve any issues that occur on the job.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning products stock.
- Participate in large cleaning projects as required.
Freelance
-
02.2018 - 04.2022
- Training for hotels employee (HK operation with basic English), Main activities
- Providing information about job in housekeeping department in hotels.
Floor supervisor
Carnival Cruise Line
05.2015 - 02.2018
- Housekeeping
- Cleaning and maintenance of clean living rooms, training crew members, maintain safe working place, operate in line with USPH, safety and security policy
Stateroom Stewardess
Carnival Cruise Line
04.2011 - 05.2015
- Cleaning and maintenance of cabins and accommodation areas
Front Office Associate
Ukrainochka 3*Hotell
09.2009 - 03.2011
- Hotel, Guest service
- Communicate with guests before, in during and after their stay in hotel via telephone
- Responding to the questions, solve guest issue
- Made financial statements, activity reports and other performance data.
Room Operation manager
Oreanda 5* Hotel
09.2004 - 01.2009
- Hotel , Guest service
- Assist employees in understanding guest needs
- Dealing with guest needs
- Control job of all team members, training them
- Respond customer service department requests.
Ass manager
Elita Yalos Hotels
01.2002 - 09.2004
- Of facilities operation
- Leads room attendants and laundry employees
- Inspecting daily work, assist with interviews, hires and training housekeeping employees in procedures and standards
- Assist in stuff work schedules
Education
High School Diploma -
Donetsk National University of Economics And Trade
Kriyvyi Rih, UkraineHigh School Diploma -
Krivoy Rog State Commercial And Economic College
Kryviy Rih, UkraineSkills
- Building relationship
- Stress management
- Time management
- P>Communication
- P>Flexibility
- P>Interpersonal
Timeline
Ass Housekeeping Manager
Grand Tirolia 5* Hotel Kitzbuhel
12.2022 - Current
Housekeeping Supervisor
Dr.Schilhan Gebaudereinigung GmbH
04.2022 - 11.2022
Freelance
-
02.2018 - 04.2022
Floor supervisor
Carnival Cruise Line
05.2015 - 02.2018
Stateroom Stewardess
Carnival Cruise Line
04.2011 - 05.2015
Front Office Associate
Ukrainochka 3*Hotell
09.2009 - 03.2011
Room Operation manager
Oreanda 5* Hotel
09.2004 - 01.2009
Ass manager
Elita Yalos Hotels
01.2002 - 09.2004
High School Diploma -
Donetsk National University of Economics And Trade
High School Diploma -
Krivoy Rog State Commercial And Economic College
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