Ana Lobjanidze
Tbilisi,Georgia
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Supervisor
Six Values
08.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Coordinated staff schedules, optimizing workforce productivity and resource management.
- Resolved customer complaints swiftly, maintaining high satisfaction and fostering loyalty.
- Trained new employees, enhancing their skills for efficient performance and teamwork.
- Managed shift flow according to demand.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Customer Support Specialist
Six Values
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume chat setting, prioritizing tasks to keep up with challenging deadlines.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Sales Representative
Targi
01.2021 - 05.2021
- Worked as a Sales Representative, ensuring clients received the best assistance and support tailored to their needs.
- Assisted customers effectively and answered their questions promptly whenever needed.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor's Degree - International Relations
Ilia State University
Tbilisi Georgia01.2024
Certificate - Digital marketing
Tlancer
Tbilisi01.2024
Skills
- Team leadership
- Cross-functional teamwork
- Analytical problem-solving
- Organizational time strategies
- Strong communication skills
- Mentoring
- Teamwork and collaboration
LANGUAGES
Georgian
English
German
Timeline
Team Supervisor
Six Values
08.2024 - Current
Customer Support Specialist
Six Values
08.2024 - Current
Sales Representative
Targi
01.2021 - 05.2021
Bachelor's Degree - International Relations
Ilia State University
Certificate - Digital marketing
Tlancer