ANA MEDOS
Vienna
Summary
Experienced and skilled professional eager to join your team and deliver exceptional results. Committed to advancing my career and providing outstanding client service, I am a strong candidate. Together, we can achieve extraordinary goals and contribute significantly to the team\'s ongoing success.
Overview
12
12
years of professional experience
Work History
Sales Assistant
Zara
10.2022 - Current
- Maintain sales-optimized store sections per Manager's directives
- Execute tasks to support seamless store operations
- Ensure continuous communication with Management Team
- Deliver exceptional customer service in-person and via phone
Transport Monitoring Specialist
Birdseye Solution
07.2021 - 07.2022
- Collected data and prepared comprehensive reports
- Optimized routes for efficient transport, enhancing client satisfaction
- Negotiated contracts, boosting service value and securing payments
- Managed budget-conscious operations, maintaining high efficiency
- Partnered with departments to create and implement effective transport plans
Procurement Assistant
Kasmir Relax Gold
04.2016 - 06.2021
- Supported procurement in sourcing, purchasing & negotiating with suppliers
- Prepared, verified & controlled procurement documents, files & reports
- Evaluated suppliers & managed contracts to ensure optimal performance
- Resolved payment, contractual & customs issues for seamless operations
Customer Service Representative
Kasmir Relax Gold
04.2013 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BACHELOR'S DEGREE - Economics, Management and Marketing
Faculty of Economics And Business, University of Belgrade
BelgradeSkills
- MS Office Applications
- SQL
- SAP-based ERP system
Personal Information
- Nationality: Croatian
- Visa Status: free access to the labor market
Drivinglicense
B
Languages
English
Full Professional
Serbian
Native or Bilingual
Spanish
Elementary
German
Limited Working
Timeline
Sales Assistant
Zara
10.2022 - Current
Transport Monitoring Specialist
Birdseye Solution
07.2021 - 07.2022
Procurement Assistant
Kasmir Relax Gold
04.2016 - 06.2021
Customer Service Representative
Kasmir Relax Gold
04.2013 - 04.2016
BACHELOR'S DEGREE - Economics, Management and Marketing
Faculty of Economics And Business, University of Belgrade
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