Ana Toma
Account Operations Manager
Bucharest
Summary
A dynamic Account Operations Manager at HP Inc, I excel in operational efficiency and customer service management, enhancing partner relations and project success. Skilled in staff training and problem-solving, I significantly contribute to operational improvements and team development. My adaptability ensures the seamless integration of strategic initiatives, showcasing a commitment to excellence and a proactive approach to challenges.
Overview
11
11
years of professional experience
Work History
Account Operations Manager
Hp Inc
Bucuresti
11.2020 - Current
- Good understanding of partner's business model and organization, by representing the distributors interest within HP;
- First point of contact for supplies and hardware contacts;
- Contribute to defined projects, ensuring their successful implementation: Supplies Claimless, Toner Serialization, A3/iMPS, S-Print, 3D, Supplies Price Protection, API, Clearwater, Poly;
- Establish regular engagement with different organizations in order to provide the partners with best representation of their interests within HP Inc.
- Participate in internal projects & initiatives by providing professional meeting minutes, ad-hoc reviews and follow-up on the agreed actions;
- Timely engagement in strategic initiatives to create appropriate awareness of relevant operational aspects;
- Trainee for new team members;
- Management of Change (MOC) for Central Europe (CE) market distributors and sales;
- Interlock with different teams and functions across HP to deliver the best solution and result for distributors
Business Technical Customer Service Representative
Telekom Romania Mobile
Bucuresti
08.2014 - 09.2018
- Providing information about invoices, register and solving the billing complains;
- Provide information on fares and services of the company;
- Provide support in solving problems for large and strategic accounts;
- Receive and register faults for voice and data services for business clients;
- Delivering trainings for new employees
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Conducted thorough training sessions for new hires, improving overall team performance in addressing technical inquiries.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
Education
Master - Management And Branding
SNSPA
Bucharest, Romania 04.2001 -
Bachelor - Communication And Public Relationships
Universitatea Din Bucuresti, Facultatea De Litere
Bucharest, Romania 04.2001 -
Skills
Operational efficiency
Hobbies and Interests
I love traveling and exploring more cultures, cuisines, and landscapes. I love experiencing different parts of the world, whether it's a beach destination, or a historical city. Usually, once per year we like to travel to another country but I love to explore my country, too, together with my dog, of course.
Exploring new recipes and cooking techniques is something I deeply enjoy. I love experimenting with different cuisines and creating healthy, delicious meals, as well as baking special treats for family and friends.
I have a strong interest in fashion and styling, often experimenting with different outfits, colors, and trends. I enjoy curating my wardrobe with timeless pieces and creating unique, stylish looks.
Timeline
Account Operations Manager
Hp Inc
11.2020 - Current
Business Technical Customer Service Representative
Telekom Romania Mobile
08.2014 - 09.2018
Master - Management And Branding
SNSPA
04.2001 -
Bachelor - Communication And Public Relationships
Universitatea Din Bucuresti, Facultatea De Litere
04.2001 -
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