Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Timeline
Generic

Anamaria Alexan

Oradea

Summary

Encouraging person and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Shichida
2022.07 - Current
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established team priorities, maintained schedules and monitored performance.

Process Improvement Manager

Zara
2019.06 - 2021.06
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Analyzed steps of activities to discern existence of business processes for formalization.
  • Improved efficiency and effectiveness of performance and management of processes across departments.

Cashier

Zara
2015.10 - 2019.05
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Receptionist

Hercules Body Center
2014.09 - 2015.08
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Science - Psychology

Faculty of Social And Human Sciences
Oradea
07.2016

High School Diploma -

Emanuil Gojdu National College
Oradea
06.2013

Skills

  • Data Entry
  • Employee Training
  • Customer Relationship Management (CRM)
  • Active Listening
  • Microsoft Office
  • Billing
  • Operations Management
  • Office Administration
  • Event Coordination
  • Data-Driven Insights
  • Sales Management
  • Business Strategy
  • Team work
  • Team Management
  • Meeting Planning
  • Organizational Skills
  • Scheduling Coordination
  • Scheduling and Calendar Management
  • Customer Satisfaction
  • Team Spirit

Accomplishments

  • Founder and owner of " Charcuterie cu dichis"

Certification


  • Certified ECDL
  • Certified Personal Trainer

Hobbies

  • Cooking
  • Reading
  • Hikings
  • Paiting
  • Making things home made

Timeline

Office Manager

Shichida
2022.07 - Current

Process Improvement Manager

Zara
2019.06 - 2021.06

Cashier

Zara
2015.10 - 2019.05

Receptionist

Hercules Body Center
2014.09 - 2015.08

Bachelor of Science - Psychology

Faculty of Social And Human Sciences

High School Diploma -

Emanuil Gojdu National College


  • Certified ECDL
  • Certified Personal Trainer
Anamaria Alexan