Anamaria Alexan
Oradea
Summary
Encouraging person and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Shichida
2022.07 - Current
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established team priorities, maintained schedules and monitored performance.
Process Improvement Manager
Zara
2019.06 - 2021.06
- Responded rapidly to market shifts to make changes to corporate processes.
- Evaluated impact of process change on overall operation and determined return on investment.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Improved efficiency and effectiveness of performance and management of processes across departments.
Cashier
Zara
2015.10 - 2019.05
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Hercules Body Center
2014.09 - 2015.08
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Psychology
Faculty of Social And Human Sciences
Oradea07.2016
High School Diploma -
Emanuil Gojdu National College
Oradea06.2013
Skills
- Data Entry
- Employee Training
- Customer Relationship Management (CRM)
- Active Listening
- Microsoft Office
- Billing
- Operations Management
- Office Administration
- Event Coordination
- Data-Driven Insights
- Sales Management
- Business Strategy
- Team work
- Team Management
- Meeting Planning
- Organizational Skills
- Scheduling Coordination
- Scheduling and Calendar Management
- Customer Satisfaction
- Team Spirit
Accomplishments
- Founder and owner of " Charcuterie cu dichis"
Certification
- Certified ECDL
- Certified Personal Trainer
Hobbies
- Cooking
- Reading
- Hikings
- Paiting
- Making things home made
Languages
Romanian
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Office Manager
Shichida
2022.07 - Current
Process Improvement Manager
Zara
2019.06 - 2021.06
Cashier
Zara
2015.10 - 2019.05
Receptionist
Hercules Body Center
2014.09 - 2015.08
Bachelor of Science - Psychology
Faculty of Social And Human Sciences
High School Diploma -
Emanuil Gojdu National College
- Certified ECDL
- Certified Personal Trainer
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