Anas Taraben
Dubai,Dubai
Summary
EK Cabin Supervisor with staff nr 417907 forced to resign the job i loved and put so much effort and passion due to family relocation in April 2022.
Now that life lead me back to the UAE i am enthusiastic and all hope to rejoin the company and job i loved the most and Ready to rejoin the earliest.
I am approachable, motivated and confident , I process strong social skills that enable me to be a strong relationship builder.
Strategic Supervisor with expertise prioritizing , planning workflow and managing employees to achieve operational goals. Resourceful individual ten years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
10
10
years of professional experience
Work history
Cabin Crew Supervisor
Emirates Airlines
Dubai, UAE
07.2012 - 05.2022
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Led by example to maintain team motivation, ensuring tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Offered instruction, coaching and motivation for enhanced team morale.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Guided and coached staff to achieve individual growth and sales targets.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Performed detailed, engaging in-flight briefings to guarantee passenger and crew health and safety.
- Resolved passenger disputes and objections within short time to maintain satisfaction and seamless cabin operations.
- Provided ongoing training and mentorship to Cabin Crew to maintain high safety and service standards.
- Completed pre-flight briefings to a crew of 12-24 members, ensuring all crew were up to date with flight safety requirements.
- Expertly coordinated and managed teams of 24+ Cabin Crew.
- Attended training opportunities to keep up to date knowledge on international and national aviation regulations.
- Promoted to a Cabin Crew Supervisor within 3 years of joining date .
Education
Bachelor of Business Administration - Management
University Of Craiova
Romania02.2012
Skills
- Conducting briefings and meetings
- Customer experience management
- Exceptional communication
- Client relations
- Cabin crew training and development
- Team management
- Conflict management
- Aviation safety regulations
- Flight reporting
- Cabin crew operational standards
- Decision-making
Languages
Arabic
Native language
English
Master or proficient
C2
Romanian
Master or proficient
C2
Timeline
Cabin Crew Supervisor
Emirates Airlines
07.2012 - 05.2022
Bachelor of Business Administration - Management
University Of Craiova