Andjela Gudovic
Belgrade
Summary
Professional and prepared for leadership and oversight responsibilities. Proven ability to drive team collaboration and adapt to dynamic environments. Skilled in project management, conflict resolution, and resource allocation. Valued for reliability, communication, and achieving targeted outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
UK Field Supervisor
NCR Voyix
01.2024 - Current
- Ordering equipment necessary for the project at hand
- Working with projects
- Scheduling delivery of the equipment
- Reviewing the equipment budget to ensure that there are no-cost overruns
- Training and mentoring field staff
- Providing leadership and direction to field staff
Silver Cloud Support - Support Incident Manager
NCR Voyix
07.2022 - 01.2024
- Managing interactions between customers and the company
- Acting as a sales guide for customer-facing employees
- Guiding new and existing customers through the sales funnel
- Fostering customer retention by ensuring a smooth customer journey
- Training employees on how to provide customer assistance
- Managing a sales or customer support team
- Collecting and analyzing data to improve customer service health
- Onboarding for new accounts / customers
- Brands that I represented as their SIM: SweetFrog, Planet Smoothie, GrabbaGreen, ManchuWok, Season's Culinary
- Other brands I worked with: Bruster's Ice Cream, Waffle House, Sbarro
Software Support Specialist II - Silver Cloud Support - Customer Care representative
NCR Voyix
06.2021 - 07.2022
- Provided second-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty
- Performed troubleshooting techniques over the phone to identify and resolve issues
- Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests
- Provided maintenance, installation and configuration of network and workstation hardware and software
- Assessed all calls and made sure the resolution time met or exceeded company standards
- Advanced support of the POS system via phone, email and chat, logged by Sales Force ticketing system
- Covering hardware, software and network issues
- Created learning course for newly hired employees
- Managing a large volume of inbound and outbound calls and emails efficiently and with knowledge
- Creating Support Tickets/Requests within Salesforce.com
- Working with Customers worldwide, mainly from US but also from UK and AU
- Detecting, isolating and resolving Software as well as Hardware issues
- Providing answers to technical questions as well as questions about products and pricing
Manager
Novomatic Group
05.2019 - 12.2021
- Keeping records of business documentation
- Communication with customers and employees
- Writing weekly reports and forwarding reports to supervisors
- Going to the bank and working with the money business had earned
- Solving potential problems in advance
- Managing staff
Shift lead / manager
Dan Plus Internacional d.o.o. - Max Bet
01.2017 - 09.2019
- Work organization in order to effectively and efficiently achieve goals
- Motivating and developing the team and correcting irregularities in the work process
- Ensuring compliance with company rules and procedures
- Proposing changes to senior executives and managers
- Monitoring current events and business
- Creating schedule for employee's
Education
Economics -
Academy For Business And Economy
05.2025
QA Tester -
Cubes d.o.o.
05.2021
Skills
- Salesforcecom
- Customer Service
- Leadership qualities
- Project management
- Time management
- Adaptability and flexibility
Languages
English language
Bilingual or Proficient (C2)
German language
Beginner (A1)
Certification
Territory Manager Certificate
Territory Manager Certificate
Successfully completed TM Academy Leadership Workshop
Timeline
UK Field Supervisor
NCR Voyix
01.2024 - Current
Silver Cloud Support - Support Incident Manager
NCR Voyix
07.2022 - 01.2024
Software Support Specialist II - Silver Cloud Support - Customer Care representative
NCR Voyix
06.2021 - 07.2022
Manager
Novomatic Group
05.2019 - 12.2021
Shift lead / manager
Dan Plus Internacional d.o.o. - Max Bet
01.2017 - 09.2019
QA Tester -
Cubes d.o.o.
Economics -
Academy For Business And Economy
Similar Profiles
ASHA RANI KONCHADAASHA RANI KONCHADA
Engineering Manager at NCR Voyix (formerly NCR Corporation of India Pvt. Ltd.)Engineering Manager at NCR Voyix (formerly NCR Corporation of India Pvt. Ltd.)
Cashmere MitchellCashmere Mitchell
Project Manager at NCR VoyixProject Manager at NCR Voyix
AMANDA RUTHERFOORDAMANDA RUTHERFOORD
Senior Product Design Manager at NCR VoyixSenior Product Design Manager at NCR Voyix