ANDREEA EMILIA HAVEI
Key Account Manager
Wien
Summary
Customer-centric professional with a strong background in customer success, relationship management, and onboarding. Passionate about delivering exceptional client experiences, ensuring retention, and driving business growth. Proven ability to build trust with stakeholders, optimize customer journeys, and provide strategic support to enhance client satisfaction and long-term partnerships.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Key Account Manager
Jarltech GMBH
09.2021 - Current
- Managed a portfolio of high-value accounts with annual revenue exceeding €500K.
- Developed customer engagement strategies to ensure long-term satisfaction and account expansion.
- Built strong relationships with C-level executives and key decision-makers to optimize customer success outcomes.
- Led contract negotiations and bonus agreements to maximize customer retention.
- Monitored customer performance using quarterly reports and market analysis to proactively identify challenges and opportunities.
Operator Support Coordinator
TourRadar GmbH
08.2019 - 02.2021
- Led customer onboarding for tour operators worldwide (Asia, Africa, North America).
- Provided coaching and training to customer support teams, enhancing service quality and customer retention.
- Developed performance reports and insights to improve customer experience and engagement.
- Acted as a trusted advisor to clients, ensuring seamless business operations and support.
Travel Expert (Customer Support & Success)
TourRadar GmbH
04.2018 - 08.2019
- Managed post-sale relationship development, increasing repeat customer engagement.
- Ensured smooth handoff from sales to customer success, handling 80+ inquiries per day.
- Resolved complex issues efficiently, improving customer satisfaction (CSAT) and retention rates.
Passenger Service Agent
Jet2, holidays
11.2016 - 11.2017
- Assisted customers with travel bookings and inquiries, ensuring a seamless experience.
- Worked in a fast-paced environment, providing top-tier customer support.
Education
Bachelor of Arts - Economics
University of Craiova
Craiova 05.2010 - 08.2013
Skills
✔ Customer Relationship Management (CRM)
✔ Customer Onboarding & Training
✔ Retention & Churn Reduction Strategies
✔ Data-Driven Customer Insights & Reporting
✔ Business-to-Business (B2B) Relationship Management
✔ Executive & Stakeholder Engagement
✔ Account Expansion & Upselling
✔ Cross-functional Team Collaboration
✔ HubSpot Asana Microsoft Office Suite
Timeline
Key Account Manager
Jarltech GMBH
09.2021 - Current
Operator Support Coordinator
TourRadar GmbH
08.2019 - 02.2021
Travel Expert (Customer Support & Success)
TourRadar GmbH
04.2018 - 08.2019
Passenger Service Agent
Jet2, holidays
11.2016 - 11.2017
Bachelor of Arts - Economics
University of Craiova
05.2010 - 08.2013
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