Andrey Matsev
Trading Support Specialist
Plovdiv
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Trading Support Specialist
DraftKings
06.2022 - Current
- Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Spearheaded the implementation of new support tools that boosted productivity among team members.
- Researched and identified solutions to technical problems.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Dispatcher – Sales representative
Transfreight Group LTD/ KZ Transport
1 2015 - 06.2022
- Planning, negotiating the price, tracking and tracing of loads for the company trucks, all across the USA
- Updating the customers via phone and email
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Education
Languages – French and English -
French high-school ‘’Antoin de Saint Exupéry”
09.2005 - 05.2010
Erasmus student - undefined
University of Caen
09.2013 - 05.2014
- Software Engineering
Software University
Sofia, Bulgaria 05.2001 -
Skills
- Excellent communicating skills
- Team player, capable of multitasking and work under pressure
- Problem-solving abilities
- Loyal, motivated and ambitious
- Adaptability
- Continuous Improvement
- Debugging
- Technical assistance
Personal Information
- Date of Birth: 07/26/1991
- Gender: male
- Nationality: Bulgarian
- Driving License: B
Timeline
Trading Support Specialist
DraftKings
06.2022 - Current
Erasmus student - undefined
University of Caen
09.2013 - 05.2014
Languages – French and English -
French high-school ‘’Antoin de Saint Exupéry”
09.2005 - 05.2010
- Software Engineering
Software University
05.2001 -
Dispatcher – Sales representative
Transfreight Group LTD/ KZ Transport
1 2015 - 06.2022