Andrey Matsev
Trading Support Specialist
Plovdiv
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Trading Support Specialist
DraftKings
06.2022 - Current
- Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Spearheaded the implementation of new support tools that boosted productivity among team members.
- Researched and identified solutions to technical problems.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Dispatcher – Sales representative
Transfreight Group LTD/ KZ Transport
1 2015 - 06.2022
- Planning, negotiating the price, tracking and tracing of loads for the company trucks, all across the USA
- Updating the customers via phone and email
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Education
Languages – French and English -
French high-school ‘’Antoin de Saint Exupéry”
09.2005 - 05.2010
Erasmus student - undefined
University of Caen
09.2013 - 05.2014
- Software Engineering
Software University
Sofia, Bulgaria 05.2001 -
Skills
- Excellent communicating skills
- Team player, capable of multitasking and work under pressure
- Problem-solving abilities
- Loyal, motivated and ambitious
- Adaptability
- Continuous Improvement
- Debugging
- Technical assistance
Personal Information
- Date of Birth: 07/26/1991
- Gender: male
- Nationality: Bulgarian
- Driving License: B
Timeline
Trading Support Specialist
DraftKings
06.2022 - Current
Erasmus student - undefined
University of Caen
09.2013 - 05.2014
Languages – French and English -
French high-school ‘’Antoin de Saint Exupéry”
09.2005 - 05.2010
- Software Engineering
Software University
05.2001 -
Dispatcher – Sales representative
Transfreight Group LTD/ KZ Transport
1 2015 - 06.2022
Similar Profiles
Michelle DiamantMichelle Diamant
Talent Acquisition Manager at DraftKingsTalent Acquisition Manager at DraftKings
Cecelia SchinellaCecelia Schinella
Market Analysis at DraftKingsMarket Analysis at DraftKings
Conner YoungConner Young
Jr. Sales Associate at DraftKingsJr. Sales Associate at DraftKings
Josh TibbetsJosh Tibbets
Lead Solutions Engineer at DraftKingsLead Solutions Engineer at DraftKings
Dimitar TrendafilovDimitar Trendafilov
CEO at Carp Madness Bulgaria Ltd.CEO at Carp Madness Bulgaria Ltd.