Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Andrey Matsev

Andrey Matsev

Trading Support Specialist
Plovdiv

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Trading Support Specialist

DraftKings
2022.06 - Current
  • Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Spearheaded the implementation of new support tools that boosted productivity among team members.
  • Researched and identified solutions to technical problems.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.

Dispatcher – Sales representative

Transfreight Group LTD/ KZ Transport
1 2015 - 2022.06
  • Planning, negotiating the price, tracking and tracing of loads for the company trucks, all across the USA
  • Updating the customers via phone and email
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.

Education

Languages – French and English -

French high-school ‘’Antoin de Saint Exupéry”
2005.09 - 2010.05

Erasmus student - undefined

University of Caen
2013.09 - 2014.05

- Software Engineering

Software University
Sofia, Bulgaria
2001.05 -

Skills

  • Excellent communicating skills .
  • Team player, capable of multitasking and work under pressure.
  • Problem-solving abilities
  • Loyal, motivated and ambitious.
  • Adaptability
  • Continuous Improvement
  • Debugging
  • Technical assistance

Personal Information

  • Date of Birth: 07/26/1991
  • Gender: male
  • Nationality: Bulgarian
  • Driving License: B

Languages

Bulgarian
English
French

Timeline

Trading Support Specialist

DraftKings
2022.06 - Current

Erasmus student - undefined

University of Caen
2013.09 - 2014.05

Languages – French and English -

French high-school ‘’Antoin de Saint Exupéry”
2005.09 - 2010.05

- Software Engineering

Software University
2001.05 -

Dispatcher – Sales representative

Transfreight Group LTD/ KZ Transport
1 2015 - 2022.06
Andrey MatsevTrading Support Specialist