Antonio Cvetkovski
Zagreb
Summary
I'm a hardworking and responsible worker with strong teamwork and organizational skills. I pick things up quickly, always looking to learn new skills and improve. Good at communication and problem-solving, I adapt easily to new situations and don’t shy away from responsibility. I have experience in technical drawing, working with CNC machines, and managing a hospitality business, including leading a team. I'm also patient when working with people and know how to motivate a team to perform at its best.
Overview
2
2
years of professional experience
Work History
Construction Worker
BRBLIĆ IVAN,BRBLIĆ GRADNJA
03.2023 - 04.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Tehnical Support
HIRE LINK D.O.O.
06.2023 - 09.2023
Bar Waiter
ROMA BORDO J.D.O.O.
02.2024 - 06.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Poured and prepared mixed drinks for over 1000 customers daily.
Bar Waiter
BEMA PROJEKT D.O.O.
07.2024 - 08.2024
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Head Waiter
PRIMUM D.O.O.
08.2024 - 10.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cafe Manager
REALI MODUS D.O.O.
11.2024 - 02.2025
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Developed and implemented strategies to promote cafe products and increase sales.
Education
High School Diploma -
High School
I. Tehnička Škola Tesla01-2021
Skills
- Staff management
- Hiring and training employees
- Employee scheduling
- Employee supervision
- Customer experience management
- Customer engagement
Additional Information
Skills
- Technical skills: Experience with Catia, SolidWorks, Autodesk Inventor, and AutoCAD. Proficient in technical drawing and reading blueprints. Experience with CNC machines and 3D printing.
- IT skills: Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), internet usage, and email communication.
- Organizational and managerial skills: Managing a hospitality venue, planning shifts, and organizing a team of employees
Working with suppliers, handling orders, and managing inventory
Processing cash and digital payments
Ensuring a high level of customer service and guest satisfaction
Making quick and effective decisions in dynamic situations
Improving workflow processes to enhance efficiency
Delegating tasks and leading a team towards achieving goals - Driver’s license: Category B
Languages
Croatian
Native language
English
Upper intermediate
B2
German
Elementary
A2
Macedonian
Elementary
A2
Timeline
Cafe Manager
REALI MODUS D.O.O.
11.2024 - 02.2025
Head Waiter
PRIMUM D.O.O.
08.2024 - 10.2024
Bar Waiter
BEMA PROJEKT D.O.O.
07.2024 - 08.2024
Bar Waiter
ROMA BORDO J.D.O.O.
02.2024 - 06.2024
Tehnical Support
HIRE LINK D.O.O.
06.2023 - 09.2023
Construction Worker
BRBLIĆ IVAN,BRBLIĆ GRADNJA
03.2023 - 04.2023
High School Diploma -
High School
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