Anzhelika Kuzmyna
Vienna ,1050
Summary
Internationally oriented graduate in Tourism and Travel Management with practical experience in customer service, guest relations, and administrative operations. Entrepreneurial founder of the flowers brand Wiener Roses and self-employed photographer with a strong focus on digital branding, visual storytelling, and social media strategy. Highly motivated to deepen expertise in digital transformation, innovation management, and data-driven business development.
Overview
16
16
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Founder & Brand Developer
Wiener Roses
Kiev
01.2025 - Current
- Founded and developed a digital-first lifestyle brand in the premium floral segment
- Responsible for brand strategy, positioning, and visual identity development
- Built and managed digital presence (Instagram and content strategy)
- Developed customer communication and engagement strategy
- Gained practical experience in digital branding, customer experience, and online business development
Freelance Photographer & Visual Content Creator
Self Employed
Kiev, Ukraine And Limassol, Cyprus
01.2022 - Current
- Create and edit high-quality visual content for personal and commercial clients
- Develop visual storytelling concepts and brand-oriented photography
- Manage full project cycle: planning, shooting, editing, and delivery
Work directly with clients to translate ideas into visual outcomes
Ensure timely delivery under strict deadlines - Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
Client Services & Operations Coordinator
"Top Secret" Beauty Salon
Vienna, Austria
06.2024 - 12.2025
- Manage daily client communication, bookings, and service coordination
- Ensure smooth operational flow and high customer satisfaction
Handle inquiries, complaints, and service feedback professionally - Coordinate scheduling system and optimize appointment management
- Process payments, manage cash flow, and support financial tracking
- Prepare basic operational and performance reports
Travel Consultant
Poehali s nami
Kiev
03.2017 - 08.2019
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Tourism Operations Specialist
Poehali s nami
Luhansk
02.2012 - 12.2016
- Organized travel packages including flights, insurance, and accommodation
- Used booking systems for reservations and client management
- Advised clients on travel documentation and visa requirements
- Handled payments, complaints, and service issues
- Monitored travel industry trends and customer needs
Guest Experience Associate
Club Boran Mare Beach
Kemer, Turkey
04.2010 - 11.2011
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Actively listen to and resolve complaints
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotels amenities, conveniences and programs offered
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Education
Bachelor - Tourism And Travel Management
Taras Shevchenko University
Luhansk, Ukraine 09.2008 - 05.2012
Skills
Brand Development & Positioning
Travel arrangements
Financial Operations Support
Exceptional communication
Customer Experience Management
Digital Content Strategy & Social Media Management
Computer skills
Personal Information
- Date of Birth: 05/01/1991
- Gender: Female
- Nationality: Ukrainian
Social skills and competences
- Good communication skills
- Handling complaints from clients, customers
- Proven adaptability to differing cultural and business environment
- Thrive in a team environment and work well with others
Languages
German
Intermediate (B1)
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Founder & Brand Developer
Wiener Roses
01.2025 - Current
Client Services & Operations Coordinator
"Top Secret" Beauty Salon
06.2024 - 12.2025
Freelance Photographer & Visual Content Creator
Self Employed
01.2022 - Current
Travel Consultant
Poehali s nami
03.2017 - 08.2019
Tourism Operations Specialist
Poehali s nami
02.2012 - 12.2016
Guest Experience Associate
Club Boran Mare Beach
04.2010 - 11.2011
Bachelor - Tourism And Travel Management
Taras Shevchenko University
09.2008 - 05.2012