Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Apolonia Medimorec

Apolonia Medimorec

Vienna

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

IT Coordinator

Stadt Wien - Wien Digital
Vienna , 9
2023.10 - Current
  • Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure - current project involves implementation of Windows 11 by more than 30,000 users.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Streamlined IT processes to enhance productivity through regular system audits and maintenance. Currently optimizing hardware reinvestment process, where over 10,000 devices are exchanged annually.

IT Application Manager

Stadt Wien - Wien Digital
Vienna , 9
2022.03 - 2023.09
  • Responsible for managing applications throughout their lifecycle.
  • Leading teams of IT specialists in implementation and upgrading of software and monitoring rollout of new software applications.
  • Analyzing business operations and business's computer systems and determining which software applications could improve performance;
  • Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.
  • Collaborated with cross-functional teams to develop innovative solutions that met business needs and objectives.
  • Making recommendations on whether to upgrade existing systems or install new ones;
  • Leading teams of IT specialists in implementation and upgrading of software;
  • Monitoring rollout of new software applications to ensure there are no problems;
  • Troubleshooting and resolving any problems with business application software;
  • Creating and overseeing protocols and procedures for the use of
    any new software applications;
  • Training customers on the use of any new software applications

Team Leader

Stadt Wien - Wien Digital
Vienna , 9
2019.07 - 2019.11
  • Supervised team of 14 staff members.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
  • Managed conflict resolution among team members, fostering positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

IT Service Manager

Stadt Wien - Wien Digital
Vienna , 9
2015.08 - 2019.06
  • Responsible for coordinating, organizing, problem-solving, and leading IT-related activities for all Viennese schools.
  • Facilitated coordination of complex troubleshooting and acted as interface between internal teams, external partners, and customers.
  • Leading and moderating meetings with customers, internal teams, and external service partners.
  • Led cross-functional teams in executing complex infrastructure project: "Integration of Viennese Education Network" (technical change management in Viennese schools), resulting in improved network performance and security.
  • Developed and executed hardware rollout plans for approximately 400 schools, 16.000 hardware components and wide variety of software solutions.

IT Service Delivery Management

Active Solution And Accenture On Behalf Of OMV
Vienna , 9
2012.08 - 2015.07
  • Support in operation of IT services, coordinator and contact person for international service partners and internal customers.
  • Analysis and further development of monthly reports and statistics (KPI) for incident, problem, change and hardware management.
  • Handling HW investments, as well as new construction and conversions in petrol station sector. This involved preparing quotations, commissioning service partners, coordinating invoice release, and managing invoicing.
  • Preparation of documentation related to multiple project activities.

Education

Master of Science - in Business Engineering And Informatics

Vienna University of Technology
Vienna
03.2014

Bachelor of Science - in Business Informatics

University of Vienna
Vienna
06.2010

Skills

  • Experience in managing (project) teams, including assigning tasks, providing direction, and resolving conflicts.
  • Adaptability to work in fast-paced and dynamic environment, adjusting project plans and strategies as needed.
  • Knowledge of various project methodologies (classic and agile) and ability to select and implement appropriate one for each project.
  • Strong analytical and problem-solving skills to address complex project challenges and make informed decisions.
  • Experience in conducting thorough scenario analysis, including tendering, negotiations, and business case creation.
  • Excellent communication skills to effectively collaborate with diverse stakeholders across different locations and cultures.

Accomplishments

  • Planing and organization of Windows 11 rollout by more than 30,000 users.
  • Planned and coordinated hardware rollout for approximately 400 schools and 16.000 hardware components and wide variety of software solutions.
  • Supervised team of 14 staff members.


Timeline

IT Coordinator

Stadt Wien - Wien Digital
2023.10 - Current

IT Application Manager

Stadt Wien - Wien Digital
2022.03 - 2023.09

Team Leader

Stadt Wien - Wien Digital
2019.07 - 2019.11

IT Service Manager

Stadt Wien - Wien Digital
2015.08 - 2019.06

IT Service Delivery Management

Active Solution And Accenture On Behalf Of OMV
2012.08 - 2015.07

Master of Science - in Business Engineering And Informatics

Vienna University of Technology

Bachelor of Science - in Business Informatics

University of Vienna
Apolonia Medimorec