Argjend Rustemi
IT Administrator And Support
Summary
Methodical IT Administrator with 1,5 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. I have a background in IT, with 4 years of study and 1.5 years of work experience in the field. I have been working as an IT administrator and support, where I have provided assistance to colleagues in solving problems and improving their work experience. In my role, I have gained experience with a variety of technologies, including AWS, Microsoft AD, Microsoft servers, Microsoft 365, Figma, networking, Mautic mailing systems, and Pfsense routers. I am passionate about using my technical skills and knowledge to help organizations run smoothly and efficiently. .
Overview
3
3
years of professional experience
9
9
years of post-secondary education
6
6
Languages
Work History
IT Administrator and Support
European Health Forum Gastein
Vienna
2021.07 - Current
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Planned and organized the IT infrastructure for the EHFG 2021 and 2022 Health Forum in Gastein. This involved coordinating with IT vendors and contractors to ensure that the necessary hardware and software were in place for the event, as well as managing the setup and configuration of the IT systems onsite. I also worked closely with the event organizers and staff to ensure that the IT infrastructure was aligned with the overall goals and needs of the forum. By successfully managing the IT infrastructure for the event, I helped to ensure that the forum ran smoothly and effectively, with all attendees having access to the technology and resources they needed.
Salesperson
Anker
Schwechat, Vienna Airport
2018.04 - 2020.04
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Science - Computer Science
University of Vienna
Vienna, Austria 2018.03 - Current
High School Diploma -
Yahya Kemal College
Tetovo, North Macedonia 2012.09 - 2016.09
Skills
Patient support and positioning
Programming Languages
I have a strong background in programming, with experience in a variety of languages and frameworks. In particular, I have gained expertise in Java, including SpringBoot, Android Room, and Hibernate. I have also worked with frontend frameworks like VueJs and ReactJs, and have experience in databases such as SQL and MongoDB. I have developed microservices using Python and have used Python for data analysis. Overall, my programming skills are diverse and I am comfortable working with a range of technologies and frameworks.
Timeline
IT Administrator and Support
European Health Forum Gastein
2021.07 - Current
Salesperson
Anker
2018.04 - 2020.04
Bachelor of Science - Computer Science
University of Vienna
2018.03 - Current
High School Diploma -
Yahya Kemal College
2012.09 - 2016.09
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