Hi, I’m
Aristidis Alexopoulos
Sofia
Summary
Computer security professional with 7 years of progressive experience in IT industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
Work History
Concentrix Services Bulgaria
Associated Manager IT Operations
01.2023 - Current
Job overview
- Manager of a few local IT teams in different countries
- Onboarding new clients, managing all ITSDM processes, raising EDR and CRQ processes, communicating, scheduling calls with different departments for implementing all systems, and ensuring deadlines are met on multiple sites
- Direct communication with project managers and operations and ensuring all requirements are met
- Managing assets, adding, de-assigning, and adding new and current equipment, monitoring, and meeting deadlines
- Monitoring the ticketing system, and participating in escalations and outages
- Receiving and communicating hardware shipments in and out as well as shipping damaged hardware
- Participating in hardware builds, and rooms, preparing and communicating with other IT departments
- To prepare and welcome new customers
- Actively participating in recruitment interviews for the IT department.
Concentrix Services Bulgaria
Analysis IT Operations
01.2021 - 01.2023
Job overview
- Supervisor of the local IT team and provided assistance to another site
- Managing assets, adding, de-assigning, and adding new and current equipment, monitoring, and meeting deadlines
- Monitoring the ticketing system, and participating in escalations and outages
- Receiving and communicating hardware shipments in and out as well as shipping damaged hardware
- Participating in hardware builds, and rooms, preparing and communicating with other IT departments
- To prepare and welcome new customers
- Actively participating in recruitment interviews for the IT department.
Concentrix Services Bulgaria
Senior System Administrator
01.2020 - 01.2021
Job overview
- Sofia, Bulgaria
Responsible for the complete availability and functionality of the applications, systems, and tools used in the company and overall functionality of domain integrated services. Administer domain users and groups according to their rights and level of access. Provide technical support to the operational departments during client contacts. Manage Center data storage ensuring proper security for all the groups of users with specific levels of access. Contribute to developing a highly accessible IT infrastructure.
•Active directory management – account management;
• Responsible for keeping the company’s security standards and optimization of all functions directly related to the operating system;
• Applying system backups in compliance with the company’s procedures;
• Document process and systems configurations and updates;
• Monitor the system status and inform the line manager about any discrepancies; detect an eventual need for configuration changes or upgrades of specific modules;
• Investigate, evaluate and apply cutting-edge technologies within the company sector;
• Creating Avaya extension for all EMEA and basic troubleshooting.
• Collaborating with different departments in outages and implementation of new systems.
• Basic networking commands in CMD and scripts in PowerShell. - Basic networking commands and CMD script.
IBM Bulgaria
Voice Over IP - Engineer
01.2020 - 11.2020
Job overview
- Deliver high quality service to MS customers by solving complex technical problems and helping to proactively prevent new issues
- Determine customer’s problem and narrow it to a specific component
- Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues
- Providing technical solutions using the latest technologies: Voice (SIP, H.323, MGCP, SCCP, PRI, FXO/FXS, DTMF) IOS Voice Gateways (Analog VG2XX and VG3XX, 2900, 3900, 4k ISR) Call Manager Express (CME) Unified Border Element (CUBE) Unity Express (CUE)
Caretower
Cyber Security Consultant
01.2020
Job overview
- Responsible for keeping a client’s data protected and free from the risk of cyber attacks and related problems
- Understand customers' needs and offer best product solutions
- Prepare product demo and arrange meeting with the client to explain the product and its advantages
- Work with the largest vendors in the field and prepare and conduct technical trainings for their employees.
Zagorka
Sales Representative
01.2018 - 01.2019
Job overview
- Participate in company’s business growth by retaining existing customers and identifying new sales opportunities
- Serve customers by selling products and meeting their needs
- Service existing accounts, obtain orders, and establish new accounts by planning and organizing a productive work schedule
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Resolve customer complaints by investigating problems and making recommendations to management.
Geeks.bg
Tech Support Specialist
01.2016
Job overview
- Oversee and maintain computer hardware and software systems
- Install and configure computer systems and applications - Windows and drivers’ installation
- Configure Windows domain
- Create DHCP reservations and DNS records
- Troubleshooting and resolving technical problems online.
Alfa
Area Manager
01.2015 - 01.2016
Job overview
- Responsible for sales goals’ achievement in the region
- Evaluate schedules, orders, and forecasts to plan operational processes and meet sales timetables
- Build strong relationships with customers to expand client base.
Dema Commerce
Area Sales Representative
01.2010 - 01.2015
Job overview
- Support business growth by developing and sustaining strong customer business relations
- Establish sales goals and strategies that contributed to sales growth and profitability
- Contact new potential customers to offer services and build fruitful relationships.
Education
UARDPlovdiv
Master of Science from Project Management
09.2015
University Overview
- Completed Coursework: [CCNA], [2020]
- Network & System Administrator Certificate [2018]
- AWS. Certificate Amazon training and certifications [2023]
- Completed University-level Coursework: [Economy of Tourism], [UARD]
UARD Plovdiv - Bulgaria
Bachelor of Science from Economy of Tourism
04.2014
Skills
- MS Windows
- MS Office Suite
- IT and Tech Support
- Systems Administration
- Troubleshooting
- Customer Service
- Project Management
- IT Service Delivery Manager
- Endpoint Security
- Compliance Management
- Patch management
Personal Traits And Skills
- Analytical thinking
- Rapid problem solving
- Stress resistance
- Willingness to learn
- Responsibility
Contacts
0878 366 828, alexopoulos@abv.bg, https://www.linkedin.com/in/aristidis-alexopoulos-066784150/, Sofia, Bulgaria
Languages
English
Greek
Education Certificates
- AWS. Certificate, Amazon training and certifications, 2023
- CCNA, Certificate, CISCO Academy, 2020
- Network & System Admin., Certificate, IMG IT Academy, Plovdiv, 2018
- Project Management, Master’s degree, UARD, Plovdiv, 2014-2015
- Economy of Tourism, Bachelor’s degree, UARD, Plovdiv, 2011-2014
reading, movies, walking, swimming, jazz music
Reading: I enjoy a wide variety of books, from classic literature to contemporary non-fiction. Some of my favorite authors include Ernest Hemingway, Jane Austen, and Malcolm Gladwell. I find that reading helps me to expand my knowledge and improve my writing skills.
Movies: I am a big fan of cinema and enjoy watching movies from different genres. Some of my favorite films include "The Godfather," "Casablanca," and "The Shawshank Redemption." I also enjoy watching foreign films and documentaries.
Walking: I love going for walks, especially in nature. It's a great way to clear my mind and get some exercise. I try to go for a walk every day, even if it's just for a few minutes.
Swimming: Swimming is one of my favorite forms of exercise. I enjoy swimming laps in the pool or going for a swim in the ocean. It's a great way to stay in shape and have fun at the same time.
Jazz Music: I have a deep appreciation for jazz music. I love the way that jazz musicians are able to improvise and create something new and unique every time they play. Some of my favorite jazz musicians include Louis Armstrong, Duke Ellington, and Miles Davis. I also enjoy listening to contemporary jazz artists like Kamasi Washington and Robert Glasper.
Timeline
Associated Manager IT Operations
Concentrix Services Bulgaria
01.2023 - Current
Analysis IT Operations
Concentrix Services Bulgaria
01.2021 - 01.2023
Senior System Administrator
Concentrix Services Bulgaria
01.2020 - 01.2021
Voice Over IP - Engineer
IBM Bulgaria
01.2020 - 11.2020
Cyber Security Consultant
Caretower
01.2020
Sales Representative
Zagorka
01.2018 - 01.2019
Tech Support Specialist
Geeks.bg
01.2016
Area Manager
Alfa
01.2015 - 01.2016
Area Sales Representative
Dema Commerce
01.2010 - 01.2015
UARD
Master of Science from Project Management
UARD
Bachelor of Science from Economy of Tourism
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