Arzu Saidova

• Successfully coordinated a wide variety of events, including government, corporate, and special occasions, as well as high-profile events for COP 29, consistently exceeding client expectations.
• Managed full event logistics, including venue selection, vendor coordination, catering, and décor, ensuring timely delivery within budget and without compromising on quality.Managed catering logistics, including scheduling, food orders, and event planning, ensuring smooth execution and timely delivery.
• Collaborated alongside chefs to create customized menus, aligning with client needs, dietary restrictions, and budget constraints.
• Worked closely with clients to understand their vision, goals, and budget, tailoring event plans to meet specific requirements.
• Assisted with budget tracking to ensure events stayed within financial limits.
• Managed off-site catering operations, overseeing menu selection and all event details, ensuring exceptional guest satisfaction.
• Conducted regular sales calls and business development initiatives to broaden the client portfolio of the hotel

• Collaborated with sales teams to secure new contracts and expand the company's clientele base.
• Assisted in creating and updating project documentation templates.
• Provide administrative support to senior management, including managing calendars, scheduling meetings, and preparing meeting materials.
• Handle incoming calls and emails, directing inquiries to the appropriate departments or providing information as needed.
• Coordinate office supplies, manage inventory, and place orders to maintain an efficient and well-stocked office environment.

• Updating rates and restrictions in brand website, OTA and IDEAS
• Checking the rate parities on a daily basis
• Continuously monitoring changes in inventory across all distribution channels, analyze key reports.
• Analyze daily, weekly, and monthly performance data to assess revenue and occupancy trends, providing actionable insights for revenue director.
• Prepare and present comprehensive reports on revenue performance, including ADR (Average Daily Rate), RevPAR (Revenue per Available Room), and occupancy rates, to senior management.
• Monitor competitor pricing and market trends to ensure the hotel remains competitive in the local market.
• Helped implement promotional strategies, ensuring they were consistent with overall revenue objectives and contributed to increased bookings.
• Worked with the reservations and sales teams to review group bookings and corporate accounts, optimizing room blocks and rates to maximize revenue.

As Reservation Agent

• Process reservations via phone, email, and online platforms, ensuring accuracy in guest details, room types, rates, and special requests.
• Manage group bookings, special requests, and corporate accounts, coordinating with relevant departments (e.g., sales, front desk) to ensure seamless service.
• Upsell room upgrades, amenities, and packages, increasing hotel revenue while enhancing the guest experience.
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared for guests according to specific requests and requirements.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Achieved first place twice in cross-selling competitions, once during New Year's and again on International Women's Day (March 8th).
• Consistently delivered outstanding performance in Quality Tracking calls, achieving a 98% score on LQA calls.
• Monitored room availability and coordinated with the sales and marketing teams to implement special promotions and rate adjustments.

As Guest Relations Agent

• Greeted and welcomed guests upon arrival, providing information about hotel services, amenities, and local attractions to enhance the guest experience.
• Managed check-ins and check-outs efficiently, ensuring guest satisfaction while maintaining accurate guest records and payment processing.
• Managed guest requests for special accommodations, upgrades, and amenities, ensuring seamless coordination with other departments (e.g., housekeeping, maintenance).
• Coordinated with housekeeping and maintenance teams to ensure rooms were prepared and maintained to high standards.
• Assisted in the reconciliation of daily guest folios and cash handling, ensuring accuracy in billing and payment records.