Asiel Yermékovna
Mariahilfpark 4, Innsbruck
Summary
Proactive professional with multi-diverse work experience. Experienced in busy, pressurized environment with a proven track record in improving in processes and team building. Skilled in stakeholder engagement and digital tools, enhancing team coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator | Customer Service & Sales Support
CHEP
07.2024 - Current
- Monitored key performance indicators and co-led initiatives to improve service performance, reducing response time by 24% through standardizing Salesforce workflows
- Coordinated executive business meetings and travel arrangements to enhance cross-functional collaboration and efficient decision-making
- Executed customer onboarding by setting up and providing assistance with software implementation, ensuring seamless integration and user adoption
Coordinator | Retail Accounts & Asset Management
CHEP
10.2023 - 06.2024
- Led monthly supply chain strategy meetings with retail stakeholder, presenting key performance indicators and process improvement action plans
- Developed and implemented effective risk management and proactive strategies, reducing losses by 30.6% through proactive planning and process optimization
- Enhanced supply chain visibility by leading a Digital Tracker implementation project, recovering over 3,200 pallets and improving asset tracking efficiency
- Co-led analyses of onboarding practices across CEE regions, collaborated with senior leadership, and developed a preonboarding starter pack for hiring managers
Representative
Austrian Airlines
08.2022 - 09.2023
- Improved operational efficiency by preparing monthly reports and documentation to support senior management in decision-making processes
- Resolved escalated cases, achieving a 12% reduction in resolution time and enhancing premium members satisfaction
- Exceeded individual and team performance targets through personalized customer engagement, ensuring premium members received excellent support service
Service Trainer
Hard Rock Cafe
09.2020 - 06.2023
- Led team coordination during peak hours and hosted large-scale events
- Trained new staff members, improving onboarding speed and service quality
- Surpassed upselling targets and met daily sales goals consistently
Education
Bachelor of Arts - Politics
University of Stirling
05-2016
Skills
- Digital Tools & Reporting
- Process optimization
- Stakeholder engagement
- Staff training and development
- Team Coordination
Certification
Leadership in Practice – Royal Military Academy Sandhurst, Feb 2017
Mental Health First Aid – NHS Forth Valley, Sep 2017
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Advanced (C1)
French
Upper intermediate (B2)
Software
Salesforce
SAP
Power BI
Microsoft Office Suite
Timeline
Coordinator | Customer Service & Sales Support
CHEP
07.2024 - Current
Coordinator | Retail Accounts & Asset Management
CHEP
10.2023 - 06.2024
Representative
Austrian Airlines
08.2022 - 09.2023
Service Trainer
Hard Rock Cafe
09.2020 - 06.2023
Bachelor of Arts - Politics
University of Stirling
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