Attila Gál
Summary
I am an enthusiastic professional engineer working as Detection Operations Lead. Providing strong knowledge of Aftersales dealer processes, vehicle systems and diagnostic techniques with 22 years automotive experience at various fields including 9 years at Technical Support Engineering.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Detection Operations Team Leader
Jaguar Land Rover (JLR) Austria
10.2020 - Current
- Responsible for the Find It Fix It (FIFI) meetings for Graz (X540, X590), and D7a (X761, L560) Vehicle Lines: Detecting and defining new customer vehicle issues through data analysis then conveying accurately to projects for: Engineering, Manufacturing, Supplier Quality, Centre of Competence, Quality, The Customer Service Market and Retailers.
- Responsible for manual source of issue detection and project creation for JLR.
- Providing detection support on Nerve Centre and Engineering activities.
- Monitor team performance and report on KPI-s.
- Train Detection Operations Analyst.
Product Investigations Engineer
Jaguar Land Rover (JLR) Austria, Graz
09.2017 - 10.2020
- Responsible for the investigation and problem definition for early life and durability failures of Jaguar X540, X590 vehicles.
- Analyse all the EPQRs, TA-s and RSA-s raised by worldwide JLR retailers and present them on the Find It Fix It (FIFI) meetings for Engineering and PVT.
- Develop Standard Problem Definitions (SPD) and manage to resolution in an IQM project.
- Responsible for Powertrain and Chassis Field Service Actions: Stop Ships, Update Prior to Sale (UPS), Owner Notified Programs (ONP), Technical Service Bulletins (TSB), Special Service Messages (SSM), Special Part Orders (SPO) and TOPIx Updates.
- Ensure repair solutions are validated and fit for service, liaise with the Front Desk Engineering teams.
Global Technical Support Engineer (JLR)
MSX International, Coventry
07.2014 - 09.2017
- Deliver premium aftermarket technical support for all the Jaguar Land Rover (JLR) Dealer Technical Support (DTS) helpdesk worldwide.
- Provide technical expertise and solutions to the worldwide JLR DTS engineers.
- Liaising with the markets and with JLR Engineering teams to assist dealers resolve the more complex vehicle concerns.
- Effect some vehicle repairs by remotely accessing the affected vehicle.
- Visit the affected vehicles as the Technical representative of JLR.
- Support New Model Launch activities by being the technical liaison between markets and nerve centre.
Technical Consultant Engineer (TAC, Opel/Vauxhall)
Aditya Birla Minacs
09.2008 - 07.2014
- Provide high level technical support for UK Authorized Repairers,
- Guide technicians through diagnostic problems to determine root cause and recommended resolution activities,
- Collect data from the dealer network and report to product development team,
- Update field engineers and arrange field visits,
- Control and approval of warranty claims,
- Assistance in parts procurement,
- Recording incoming cases in the GME database (CRM).
Aftersales and Marketing Manager
Cadillac & Corvette Central Europe
02.2006 - 12.2007
- Release local market field fixes and reworks.
- Assistance in warranty claims.
- Assistance to dealer recruitment processes.
- Take part in marketing activities, exhibitions, website development.
- Keep contact with the press and Control over Press car pool.
- Provide supervision and back desk technical support to retailer network.
- Provide new model launch technical support.
Education
MSc - Faculty of Automotive And Mechanical Engineering
University of Technology And Economics
Budapest, Hungary07-2005
High School Diploma -
Hungarian-English Dual Language Gymnasium
Balatonalmadi, Hungary01-1998
Skills
- Aftersales dealer processes
- Vehicle diagnostic techniques
- Jaguar Land Rover product knowledge
- Communication skills
- Teamwork and collaboration
- Technical reporting
- Work Planning and Prioritization
- Open minded
- Disciplined
- High level of Software knowledge
Languages
English
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Certification
- Level 4 “Master Technician”, Jaguar - Land Rover
- Quality Control System’s Developer Certificate, TÜV Rheinland Academy, (ISO 9001:2000, QS 9000, HACCP) 2003
Timeline
Detection Operations Team Leader
Jaguar Land Rover (JLR) Austria
10.2020 - Current
Product Investigations Engineer
Jaguar Land Rover (JLR) Austria, Graz
09.2017 - 10.2020
Global Technical Support Engineer (JLR)
MSX International, Coventry
07.2014 - 09.2017
Technical Consultant Engineer (TAC, Opel/Vauxhall)
Aditya Birla Minacs
09.2008 - 07.2014
Aftersales and Marketing Manager
Cadillac & Corvette Central Europe
02.2006 - 12.2007
MSc - Faculty of Automotive And Mechanical Engineering
University of Technology And Economics
High School Diploma -
Hungarian-English Dual Language Gymnasium
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