Aykut UZUNOGLU
Front Office Manager, HOD
Istanbul
Summary
Dynamic Front Office Manager with a proven track record at Fairmont Quasar Istanbul, known for strong leadership in team management, financial planning, and guest experience enhancement. Successfully implemented targeted training programs and upselling strategies, driving notable increases in revenue and guest satisfaction. Highly skilled in operational coordination and relationship management, creating a collaborative and high-performing team culture. Partnered closely with the Housekeeping team to ensure flawless room readiness, uphold brand standards, and deliver a seamless luxury experience across all guest touchpoints.
Overview
10
10
years of professional experience
3
3
Certificates
1
1
Language
Work History
Front Office Manager,HOD
Fairmont Quasar Istanbul
09.2022 - Current
- Responsible for all front office operations and departmental leadership.
- Developed upselling strategies to increase revenue performance.
- Implemented team training programs to enhance staff motivation and development.
- Ensured consistent improvement in guest satisfaction scores.
- Managed departmental budgeting, cost control, and P&L.
- Monitored and pushed for the achievement of LQA (Leading Quality Assurance) standards, ensuring compliance with brand-specific quality benchmarks.
- Regularly tracked and motivated the team to meet and exceed departmental targets, fostering a results-driven environment.
- Focused on continuous improvement by setting clear performance expectations aligned with LQA and departmental goals.
Assistant Front Office Manager
Fairmont Quasar Istanbul
04.2022 - 09.2022
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.Supported Front Office Manager in daily operations.
- Handled guest complaints with a solution-focused approach.
- Improved internal workflows for operational efficiency.
Front Office Supervisor
Fairmont Quasar Istanbul
09.2019 - 09.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Led front office team during shifts, ensuring smooth operation.
- Contributed to guest experience enhancement projects.
Front Desk Agent
Fairmont Quasar Istanbul
04.2018 - 09.2019
Front Office Supervisor
Park Dedeman Levent
06.2017 - 04.2018
- Managed front office operations and ensured efficient team performance.
- Delivered personalized service to VIP guests, enhancing guest loyalty.
- Collaborated closely with the reservations department to optimize hotel occupancy.
- Handled guest complaints effectively, contributing to improved satisfaction scores.
- Guided the team on upselling and cross-selling strategies to boost revenue.
Front Office Supervisor
Berjer Boutique Hotel & SPA
06.2015 - 08.2016
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
No Degree - Tourism And Hotel Management
Duzce University
Duzce 04.2001 -
High School Diploma -
Mehmet Ihsan Mermerci And. Otelcilik Ve Turizm ML
Istanbul 04.2001 -
Skills
Customer service
Certification
A Pedagogical Formation Certificate
Timeline
First Aid Certificate
05-2025
Front Office Manager,HOD
Fairmont Quasar Istanbul
09.2022 - Current
Accor - Emerging Leaders Development Program
09-2022
Assistant Front Office Manager
Fairmont Quasar Istanbul
04.2022 - 09.2022
Front Office Supervisor
Fairmont Quasar Istanbul
09.2019 - 09.2022
Front Desk Agent
Fairmont Quasar Istanbul
04.2018 - 09.2019
Front Office Supervisor
Park Dedeman Levent
06.2017 - 04.2018
Front Office Supervisor
Berjer Boutique Hotel & SPA
06.2015 - 08.2016
A Pedagogical Formation Certificate
06-2014
No Degree - Tourism And Hotel Management
Duzce University
04.2001 -
High School Diploma -
Mehmet Ihsan Mermerci And. Otelcilik Ve Turizm ML
04.2001 -
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