MARIA POLATSIDOU
Air Logistics Customer Care Expert
Giannitsa,Pella
Summary
Accomplished Air Logistics Customer Care Expert at Kuehne + Nagel, adept in complaint handling and multitasking, significantly reduced customer complaints by proactively addressing issues. Excelled in customer service excellence and problem-solving, ensuring seamless shipment processes and fostering strong client relations. Demonstrated exceptional time management and documentation skills, driving operational efficiency and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Air Logistics Customer Care Expert
Kuehne + Nagel
Thessaloniki, Greece
06.2022 - Current
- Daily contact with (International) clients, Kuehne + Nagel offices and internal stakeholders
- Conduct regular follow-ups with customers, ensuring their needs were met and any outstanding issues resolved promptly.
- Handle shipments professionally, diffusing tense situations while working towards mutually beneficial resolutions for both parties involved.
- Reduce customer complaints by proactively identifying patterns and addressing root causes of recurring problems.
- Shipment handling according to standard procedures
- Shipment monitoring and updating customers in case of deviations
- Quotation management and allocation to file
- Invoicing / Billing
- Direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues, ensuring that our Operational Care Centers have all necessary information (including systematic information) to be able to execute on our customer behalf.
Customs Specialist
Kuehne & Nagel
12.2020 - 06.2022
- Keep up and comply with Country's laws and regulations.
- Streamlined customs clearance processes by implementing effective documentation and filing systems.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Processes customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Maintains operations by following policies and procedures, reporting needed changes.
General Manager
Afoi Giantamidi
Giannitsa, Greece
01.1996 - 05.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Sea Export Coordinator
Balkan and Black Sea Shipping Co
02.1994 - 01.1996
- Coordinated effectively with customs brokers to ensure smooth clearance of goods at destination ports.
- Implemented an organized filing system that streamlined access to essential documentation such as bills of lading, invoices, packing lists.
- Coordinated closely with the operations team to ensure optimal allocation of resources, maximizing both efficiency and cost-effectiveness in shipment handling.
- Minimized delays by proactively identifying potential issues in the shipment process and implementing effective solutions.
- Improved shipment processing times by coordinating with warehouse teams for efficient cargo handling and loading.
Fine Arts Coordinator
Radix Group International
Arlington Heights, IL
01.1991 - 07.1993
- Organized guest artist presentations
- International air and ocean transportation service
- Customs clearance
- Packing, crating and installation
- Domestic forwarding
- Full exhibition service
Education
Associate of Arts - Business Administration
Northern Illinois University
DeKalb, Illinois 04.2001 -
Skills
Complaint Handling
Customer service excellence
Problem-Solving
Conflict Mediation
Decision trees
Payment Processing
Documentation And Reporting
Billing coordination
Problem Resolution
Customer Relations
Customer Service
Call center experience
First Call resolution
Multitasking Abilities
Complaint Handling
Languages
English
Native language
Greek
Proficient
C2
Timeline
Air Logistics Customer Care Expert
Kuehne + Nagel
06.2022 - Current
Customs Specialist
Kuehne & Nagel
12.2020 - 06.2022
Associate of Arts - Business Administration
Northern Illinois University
04.2001 -
General Manager
Afoi Giantamidi
01.1996 - 05.2020
Sea Export Coordinator
Balkan and Black Sea Shipping Co
02.1994 - 01.1996
Fine Arts Coordinator
Radix Group International
01.1991 - 07.1993
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