Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic
Barbara Fontana

Barbara Fontana

Cardano Al Campo

Summary

Over 5 years of experience in training development and
building strategic relationships with B2C and
B2B customers. Dynamic and versatile with brand awareness orientation. In both professional and private, able in sharing enthusiasm and self-consciousness

Overview

10
10
years of professional experience
1
1
Certification

Work History

Training and Performance Manager

Global Blue Italia
2023.05 - Current
  • Managed performance projects for retail luxury industry in northern Italy, 200+ customer portfolio
  • Creation of tailor made multimedia contents to train and coach staff on site
  • Monitored KPI and built processes to support partner performance and growth
  • Daily planning to schedule business activities
  • Cooperation with Marketing team to develop exclusive initiatives and events

Airport Manager

Global Blue Italia
2018.05 - 2023.04
  • Managed and trained staff on correct procedures, compliance requirements and performance strategies
  • Built strong relationships with Customs, airline companies and airport authorities
  • Organized and optimized schedules to ensure shift coverage and maximize productivity
  • Collected reports and maintained up-to-date CRM database daily
  • Oversaw communication and cooperated with Customer Service to achieve full resolution of complaints

Refund Specialist

Global Blue Italia
2016.04 - 2018.04
  • Refunded over 100 extra EU travellers per day
  • Offered VIP Assistances in line with the highest company standards of Customer Experience
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed cash, credit card and digital wallet transactions (Alipay, WeChat), documenting total amounts end-of-shift review

Brand Promoter

DHL Italia
2015.07 - 2015.12
  • Provided informational brochures to promote new business services
  • Identified airport key high-traffic schedule to define target customer
  • Contacted airport authorities and airline companies to arrange to exhibit advertising materials

Front Desk Representative

VIParking Malpensa
2014.01 - 2015.06
  • Greeted visitors and customers upon arrival; managed reservations, promotions and check-in process
  • Answered multi-line phone system and e-mails promptly
  • Coordinated staff and shuttle service schedule
  • Supported various administrative duties by proofreading and invoicing

Stage

University of Milan, "La Statale"
2013.10 - 2013.12

Translated 150 scientific terms from English to Chinese for VOCA3 dictionary project

Education

Bachelor's Degree - Science of Linguistic Mediation

University of Milan "La Statale"
Milan
04.2014

High School Diploma -

Liceo Classico "Daniele Crespi"
Busto Arsizio (VA)
07.2010

Skills

  • MS Office, CRM Salesforce, BI MicroStrategy, Kahoot!
  • Data analysis
  • Leadership attitude
  • Adaptability
  • Teamwork and flexibility

Certification

  • CAT A13 Security Training Course
  • JLPT Level N5

Additional Information

In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.

Timeline

Training and Performance Manager

Global Blue Italia
2023.05 - Current

Airport Manager

Global Blue Italia
2018.05 - 2023.04

Refund Specialist

Global Blue Italia
2016.04 - 2018.04

Brand Promoter

DHL Italia
2015.07 - 2015.12

Front Desk Representative

VIParking Malpensa
2014.01 - 2015.06

Stage

University of Milan, "La Statale"
2013.10 - 2013.12

Bachelor's Degree - Science of Linguistic Mediation

University of Milan "La Statale"

High School Diploma -

Liceo Classico "Daniele Crespi"
  • CAT A13 Security Training Course
  • JLPT Level N5
Barbara Fontana