Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
BAYRAM BALDIS

BAYRAM BALDIS

Front Office Manager
Istanbul

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Front Office Manager

The Artisan Istanbul MGallery Hotel
2023.10 - Current
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented staff training programs, improving employee performance and team cohesion.

Director of Front Office Operations

Zorlu Residence
2023.07 - 2023.10
  • Developed strong relationships with clients, securing repeat business and generating new leads through referrals.
  • Enhanced guest satisfaction by implementing efficient front office procedures and streamlining check-in/check-out processes.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Raised property accuracy and accountability by creating new automated tracking method.

Front Office Manager

Ramada Golden Horn Hotel
2023.02 - 2023.07
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.

Front Office Manager

Istanbul Gonen Hotel
2021.08 - 2022.12
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.

Front Office Manager

Ramada Hotel&Suites By Wyndham Merter
2019.06 - 2021.07
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor's - Tourism And Hospitality Management

ADNAN MENDERES UNIVERSITY
Didim, Aydın, TURKEY
2001.04 -

No Degree - Tourism And Hospitality Management

Kaunas College
Kaunas,LITHUANIA
2001.04 -

Skills

Budgeting and financial planning

undefined

Software

Opera PMS

Materials Control

Languages

Turkish
English

Timeline

Front Office Manager

The Artisan Istanbul MGallery Hotel
2023.10 - Current

Director of Front Office Operations

Zorlu Residence
2023.07 - 2023.10

Front Office Manager

Ramada Golden Horn Hotel
2023.02 - 2023.07

Front Office Manager

Istanbul Gonen Hotel
2021.08 - 2022.12

Front Office Manager

Ramada Hotel&Suites By Wyndham Merter
2019.06 - 2021.07

Bachelor's - Tourism And Hospitality Management

ADNAN MENDERES UNIVERSITY
2001.04 -

No Degree - Tourism And Hospitality Management

Kaunas College
2001.04 -
BAYRAM BALDISFront Office Manager