Opera PMS
BAYRAM BALDIS
Front Office Manager
Istanbul
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Office Manager
The Artisan Istanbul MGallery Hotel
10.2023 - Current
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented staff training programs, improving employee performance and team cohesion.
Director of Front Office Operations
Zorlu Residence
07.2023 - 10.2023
- Developed strong relationships with clients, securing repeat business and generating new leads through referrals.
- Enhanced guest satisfaction by implementing efficient front office procedures and streamlining check-in/check-out processes.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Raised property accuracy and accountability by creating new automated tracking method.
Front Office Manager
Ramada Golden Horn Hotel
02.2023 - 07.2023
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Front Office Manager
Istanbul Gonen Hotel
08.2021 - 12.2022
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Manager
Ramada Hotel&Suites By Wyndham Merter
06.2019 - 07.2021
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor's - Tourism And Hospitality Management
ADNAN MENDERES UNIVERSITY
Didim, Aydın, TURKEY 04.2001 -
No Degree - Tourism And Hospitality Management
Kaunas College
Kaunas,LITHUANIA 04.2001 -
Skills
Budgeting and financial planning
Operations Management
Customer Service
Effective Communication
Training and Development
Team building
Problem Resolution
Property Management Systems
Employee Supervision
Software
Materials Control
Timeline
Front Office Manager
The Artisan Istanbul MGallery Hotel
10.2023 - Current
Director of Front Office Operations
Zorlu Residence
07.2023 - 10.2023
Front Office Manager
Ramada Golden Horn Hotel
02.2023 - 07.2023
Front Office Manager
Istanbul Gonen Hotel
08.2021 - 12.2022
Front Office Manager
Ramada Hotel&Suites By Wyndham Merter
06.2019 - 07.2021
Bachelor's - Tourism And Hospitality Management
ADNAN MENDERES UNIVERSITY
04.2001 -
No Degree - Tourism And Hospitality Management
Kaunas College
04.2001 -