Opera PMS
BAYRAM BALDIS
Front Office Manager
Istanbul
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Office Manager
The Artisan Istanbul MGallery Hotel
2023.10 - Current
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented staff training programs, improving employee performance and team cohesion.
Director of Front Office Operations
Zorlu Residence
2023.07 - 2023.10
- Developed strong relationships with clients, securing repeat business and generating new leads through referrals.
- Enhanced guest satisfaction by implementing efficient front office procedures and streamlining check-in/check-out processes.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Raised property accuracy and accountability by creating new automated tracking method.
Front Office Manager
Ramada Golden Horn Hotel
2023.02 - 2023.07
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Front Office Manager
Istanbul Gonen Hotel
2021.08 - 2022.12
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Manager
Ramada Hotel&Suites By Wyndham Merter
2019.06 - 2021.07
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor's - Tourism And Hospitality Management
ADNAN MENDERES UNIVERSITY
Didim, Aydın, TURKEY 2001.04 -
No Degree - Tourism And Hospitality Management
Kaunas College
Kaunas,LITHUANIA 2001.04 -
Skills
Budgeting and financial planning
undefinedSoftware
Materials Control
Timeline
Front Office Manager
The Artisan Istanbul MGallery Hotel
2023.10 - Current
Director of Front Office Operations
Zorlu Residence
2023.07 - 2023.10
Front Office Manager
Ramada Golden Horn Hotel
2023.02 - 2023.07
Front Office Manager
Istanbul Gonen Hotel
2021.08 - 2022.12
Front Office Manager
Ramada Hotel&Suites By Wyndham Merter
2019.06 - 2021.07
Bachelor's - Tourism And Hospitality Management
ADNAN MENDERES UNIVERSITY
2001.04 -
No Degree - Tourism And Hospitality Management
Kaunas College
2001.04 -
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