Overview
Work History
Education
Skills
Languages
Timeline
Generic
Betül Görgel

Betül Görgel

Austria (Vienna)

Overview

2025
2025
years of professional experience

Work History

Compliance Manager in the Restaurant Chains

Compliance Manager in the Restaurant Chains

02.2024 - Current
  • I organized and managed accounting operations, including procurement, sales, and payroll processing for staff, ensuring accuracy and efficiency.
  • I oversaw and optimized recruitment processes, ensuring proper staffing levels across all branches.
  • I coordinated payroll operations, guaranteeing timely and accurate salary disbursements for all employees.
  • I monitored financial transactions to maintain compliance with company policies and legal regulations.
  • I streamlined administrative processes to enhance operational efficiency and reduce overhead.
  • I collaborated with management to plan budgets and strategically allocate resources for optimal performance.

Ramp Control Specialist

IGA
08.2018 - 05.2022
  • Airside Operations Management
  • Coordination of Aircraft Ground Movements
  • Aircraft Parking and Gate Assignment
  • Communication with Pilots and Ground Staff
  • Radio Communication Proficiency
  • Time Management and Scheduling
  • Emergency Response Coordination
  • Conflict Resolution and Decision Making
  • Adherence to Safety and Compliance Standards
  • Knowledge of Airport Operations and Regulations
  • Collaborative Teamwork and Leadership
  • Problem Solving Under Pressure
  • Situational Awareness and Risk Assessment
  • Operational Efficiency Optimization
  • Data Logging and Reporting

Customer Relations

THY
11.2016 - 01.2018
  • I am working part time as a customer relations representative in English language, of Turkish Airlines
  • By the definition of the department, helping and evaluating requests or complaints of the customers
  • Customer Relationship Management (CRM)
  • Conflict Resolution and Complaint Handling
  • Effective Communication and Interpersonal Skills
  • Problem Solving and Critical Thinking
  • Customer Satisfaction and Retention Strategies
  • Data Analysis and Customer Insights
  • Upselling and Cross-Selling Techniques
  • Team Collaboration and Leadership
  • Building and Maintaining Long-Term Customer Relationships
  • Sales Support and Customer Follow-Up
  • Adaptability in Handling Diverse Customer Needs
  • Multitasking in Fast-Paced Environments

Work and Travel

FOREVER RESORT HOTEL BRYCE CANYON
06.2015 - 10.2015
  • I worked as a welcoming hotel and information desk in the hotel
  • I worked as a cashier in a pizzeria

Intern

Gökçen Aviation
06.2014 - 10.2014
  • I worked with Gökçen Aviation as a trainee in departments of team planning and quality
  • I supported my team teammates with analyzing technical errors occurred in flight planning, scheduling the crew and equipment to be prepared and safe for the flight
  • When there’s a change of plans about the schedules, we have prepared reports and directed it SGHM

Education

Bachelor of Science - Aviation /Airway Management And Operations

Turkish Aeronautical Association University
Turkey
01-2018

Skills

  • Leadership and Team Coordination
  • Customer Relationship Management (CRM)
  • Marketing and Promotional Planning
  • Cost Control and Profit Optimization
  • Problem Solving and Decision Making

Languages

Turkish
Native language
German
Intermediate
B1
English
Upper intermediate
B2

Timeline

Compliance Manager in the Restaurant Chains

02.2024 - Current

Ramp Control Specialist

IGA
08.2018 - 05.2022

Customer Relations

THY
11.2016 - 01.2018

Work and Travel

FOREVER RESORT HOTEL BRYCE CANYON
06.2015 - 10.2015

Intern

Gökçen Aviation
06.2014 - 10.2014

Compliance Manager in the Restaurant Chains

Bachelor of Science - Aviation /Airway Management And Operations

Turkish Aeronautical Association University

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Betül Görgel