BHARATH NAIR
Summary
With 3 years experience in Austria and 15 years in international hospitality, I'm eager to join an organization offering a supportive learning environment. Ready to contribute my expertise and skills, I seek challenges for continuous career growth.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Commi De Rang
Liebes Rot Fluh
06.2024 - Current
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Displayed strong time management skills by effectively prioritizing tasks during peak service times without sacrificing quality or guest satisfaction.
- Successfully addressed guest concerns or complaints, resolving issues promptly and professionally to ensure overall satisfaction.
- Engaged customers in friendly conversation while waiting for orders or assistance from other team members.
Kitchen Help
THE EUROPİAN AYURVEDA RESORT SONNHOF (4 star)
10.2022 - 02.2024
- As a kitchen hand and dishwasher, I excel in organizing and maintaining dish cleanliness, including cutting and peeling tasks. I actively engage guests, promoting efficiency, confidence, and high standards while ensuring kitchen hygiene and cleanliness
Assistant Manager- Front office
THE APOLLO DIMORA (5 Star)
02.2022 - 09.2022
- Specializing in VIP guest services, I excel in meeting and greeting VIPs and major corporate clients, coordinating services and special facilities for long-stay guests. Proficient in credit procedures, I ensure their accurate application
Front office - Duty Manager
THE LEELA RAVIZ KOVALAM (5 Star)
02.2018 - 09.2021
- Proficient in staff management, I excel in assigning duties, creating schedules, and coordinating departmental tasks, including overseeing weddings. Possessing excellent leadership and communication skills, I actively engage guests, providing exceptional assistance and fostering positive interactions
Front office- Duty Manager Preopening Team
AL DYAAFA HOTEL SUITES (4 Star)
07.2017 - 12.2017
- I specialized in producing revenue, comparison, and food and beverage reports following company policies. Additionally, I efficiently set up and managed front office operations to guarantee smooth functionality and enhance guest satisfaction
Front office- In charge/Duty Manager
ROYAL QATAR HOTEL (4 Star)
01.2017 - 06.2017
- Facilitating seamless guest transfers to our sister property based on their requirements, I ensured a smooth transition. Additionally, I meticulously managed cash float checks in alignment with the accounts department's standards and consistently generated various reports.
Guest Relation Officer
MAJESTIC TOWER HOTEL (5 Star)
12.2014 - 01.2017
- Delivered efficient and friendly check-in and check-out services in accordance with company policies. Conducted daily night rate checks on both room and rate bases for accuracy and compliance
Guest Service Agent (Night Auditor)
TIME HOTELS (4 Star)
10.2013 - 03.2014
- Produced comprehensive reports, including long-stay and Dubai Tourism Authority reports, detailing hotel occupancy. Regularly performed night rate checks based on both room and rate criteria for precise monitoring
Guest Service Agent
SANDS HOTEL (DANAT HOTELS & RESOURTS) (5 Star)
04.2012 - 09.2013
- Proficiently addressed and resolved guest complaints, ensuring follow-up on all situations. Offered efficient and friendly check-in and check-out experiences in alignment with Company guidelines. Kept abreast of hotel information and local services, including promotions, operating hours, and event details, maintaining updated knowledge for enhanced guest assistance.
Receptionist
KTDC MASCOT HOTEL (5 Star)
04.2011 - 11.2011
- Handled room reservations through various channels, including telephone, fax, room lists, and email correspondence. Reviewed and prepared daily arrivals, actively supporting my team in all front office operations. Ensured proper distribution and allocation of room keys for effective guest management
Education
Diploma - front office operations
Food Craft Institute, Department of Tourism, Govt of Kerala
01.2011
Diploma - Library Science
Kerala University
01.2010
Higher Secondary Education - undefined
Kerala State Education Board
01.2008
High School Matriculation Education - undefined
Kerala State Education Board
01.2005
Skills
Management Skills
Team Player
Effective Communication
Time management
Attention to detail
Critical Thinking
Leadership
Timeline
Commi De Rang
Liebes Rot Fluh
06.2024 - Current
Kitchen Help
THE EUROPİAN AYURVEDA RESORT SONNHOF (4 star)
10.2022 - 02.2024
Assistant Manager- Front office
THE APOLLO DIMORA (5 Star)
02.2022 - 09.2022
Front office - Duty Manager
THE LEELA RAVIZ KOVALAM (5 Star)
02.2018 - 09.2021
Front office- Duty Manager Preopening Team
AL DYAAFA HOTEL SUITES (4 Star)
07.2017 - 12.2017
Front office- In charge/Duty Manager
ROYAL QATAR HOTEL (4 Star)
01.2017 - 06.2017
Guest Relation Officer
MAJESTIC TOWER HOTEL (5 Star)
12.2014 - 01.2017
Guest Service Agent (Night Auditor)
TIME HOTELS (4 Star)
10.2013 - 03.2014
Guest Service Agent
SANDS HOTEL (DANAT HOTELS & RESOURTS) (5 Star)
04.2012 - 09.2013
Receptionist
KTDC MASCOT HOTEL (5 Star)
04.2011 - 11.2011
Diploma - Library Science
Kerala University
Higher Secondary Education - undefined
Kerala State Education Board
High School Matriculation Education - undefined
Kerala State Education Board
Diploma - front office operations
Food Craft Institute, Department of Tourism, Govt of Kerala