Boris Petlov
Barista
Wien
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. High hospitality skills. Already fluently speaking English and currently learning German.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Barista
No Panic
11.2023 - 03.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Snack Specialty Coffee
03.2023 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Server
Pursuit
06.2022 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Pandora
08.2021 - 01.2022
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Elegance
05.2019 - 09.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Arts - Music Pedagogy
University of Plovdiv "Paisii Hilendarski"
Plovdiv, Bulgaria 10.2019 - Current
High School Diploma -
"St. Knyaz Boris I"
Asenovgrad, Bulgaria 09.2015 - 05.2019
Skills
Beverage preparation
Soft selling
Menu memorization
Hospitality service expertise
Excellent memory
Friendly and outgoing
Table setting knowledge
New hire training
Performance improvement
Timeline
Barista
No Panic
11.2023 - 03.2024
Barista
Snack Specialty Coffee
03.2023 - 10.2023
Server
Pursuit
06.2022 - 09.2022
Bartender
Pandora
08.2021 - 01.2022
Bachelor of Arts - Music Pedagogy
University of Plovdiv "Paisii Hilendarski"
10.2019 - Current
Server
Elegance
05.2019 - 09.2019
High School Diploma -
"St. Knyaz Boris I"
09.2015 - 05.2019