Busem Kermooğlu

• Drove revenue growth by identifying new business opportunities within existing accounts.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Understood the client needs & provided the technical assistance needed to deliver best fitting TE solutions. Spearheaded coordination of product development teams for delivering customized solutions that met client needs.
• Achievements: Closed 2 relay deals that amounts 1M € and developed a pipeline of 20 M € in 6 months.

• Supported the team to establish a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
• Monitored daily sales performance and provided feedback to each team member.
• Investigated and introduced new suppliers to the portfolio and performed supplier quality controls
• Assisted sales team members in developing customer relationships, and building customer loyalty. Coached them on best practices for customer service and sales techniques.

Achievements:

• Demonstrated aggressive business developments efforts that involved inclusion of 200+ new customers to KMC customer portfolio, including major players in defense, automotive and industry goods sectors
• Signed distribution contracts with three new component manufacturers that enhanced market presence.

• Led sales team to grow electronics component business and supervising end to end sales process
• Managed day-to-day performance of sales team, motivating, training and coaching sales and back-office staff
• Organized visits, developed and delivered presentations to key customers to position products and services and prepared offers.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.

Achievements:

• Increased electronics component sales volume by x40 (currency effect normalized) in three years, which makes a %270 growth y.o.y
• Personal sales account achieved to make %71 of total KMC Electronic Component Sales volume in 2023.
• Achieved +%30 profit margin over company average.

• PCB & PCBA Pricing, Sales, Procurement Management (Lead Time Management & Production Planning)
• Supporting sales process by preparing Bill of Materials and preparing sales offers
• Monitoring shipping process from suppliers and production process in group assembly companies to ensure on time delivery of products in desired specifications

• Supervising field and office team for seamless execution of Mobese Operations in Edirne
• Managing the maintenance process of City Security Management System
• Taking action & ensuring vendors act in case of malfunctions
• Managing storage systems, network, virtual machines, servers