Candice M. Troester
Klosterneuburg
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
DDr. Pohl
2020.03 - 2023.08
- Maintain cleanliness and organization of various areas within the property
- Clean and sanitize rooms, bathrooms, and common areas
- Prepare and cook meals for the household as required
- Provide childcare assistance and supervision when needed; Take care of pets, including feeding
- Handle laundry and maintain proper storage of cleaning supplies
- Adhere to safety guidelines and ensure a comfortable environment for residents and guests.
Private House Cleaner
Private Families
2018.01 - 2020.02
- Cleans and maintains household environment, including surfaces, floors, bathrooms, kitchens, laundry, and supply maintenance.
IT
ClearPath Networks
2011.09 - 2015.11
- Administrating PRTG Network Monitor
- Respond to help desk queries and offer technical assistance for hardware, software, and networking issues on timely basis
- Hardware and software components must be installed, configured, and troubleshooted
- Troubleshoot and repair technical hardware and software issues
- Upkeep computer systems and networks, such as upgrades, backups, and system optimization
- Work with other IT personnel to discover and address complicated technical issues
- Trained and assisted co-worker in usage of computer hardware and software applications
- Make and keep technical documentation, such as user manuals and troubleshooting instructions, up to date
- Keep abreast on new trends and technology in IT business.
IT
MyPhone Pal Trading
2011.09 - 2012.02
- Respond to requests from staff regarding hardware and software issues in timely manner
- Assist with setup, configuration, and maintenance of computer systems and software
- Monitor computer systems and network devices
- Assist with installation, maintenance, and troubleshooting of network infrastructure and security devices
- Conduct basic maintenance and repairs of computer hardware and software
- Provide basic training to staff on computer systems and software.
Trainee
Innodata Knowledge Services, Inc
2010.05 - 2010.09
- Provide technical support on hardware and software
- Assisting in incoming/receiving of items
- Puts-away transactions after verifying that all information in receiving documents are complete and accurate
- Preparing reports of inventory balance
- Compiles and maintains records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment
- Reporting details and damages to supervising authority.
Education
Master - Information Technology
AMA University
Philippines2025
Bachelor of Science - Information and Technology
AMA Computer College
Philippines05.2011
Computer Science
Harvard University
12.2023
Information Technology
Cisco Networking Academy
Computer Networking
Fluke Networks
Cebu, PhilippinesComputer Networking
Rivan IT Training Systems Corporation
07.2015
Skills
- Inventory Procedure Documentation
- Technical Support and Assistance
- Microsoft Windows and Office
- Tracking and Documentation
- Cisco Wireless Routers and Switches
- Network Configuration
- Network Troubleshooting
- Cisco Equipment Familiarity
- PRTG Monitoring System
Languages
Tagalog, Cebuano
Native language
English
Proficient
C2
German
Elementary
A2
Certification
- Introduction to Cybersecurity | Cisco
- Paessler Certified Monitoring Professional | Paessler AG
- Microsoft Certified Professional | Microsoft
- Certified Cabling Test Technician | Fluke Corporation
Timeline
Housekeeper
DDr. Pohl
2020.03 - 2023.08
Private House Cleaner
Private Families
2018.01 - 2020.02
IT
ClearPath Networks
2011.09 - 2015.11
IT
MyPhone Pal Trading
2011.09 - 2012.02
Trainee
Innodata Knowledge Services, Inc
2010.05 - 2010.09
Master - Information Technology
AMA University
Bachelor of Science - Information and Technology
AMA Computer College
Computer Science
Harvard University
Information Technology
Cisco Networking Academy
Computer Networking
Fluke Networks
Computer Networking
Rivan IT Training Systems Corporation
- Introduction to Cybersecurity | Cisco
- Paessler Certified Monitoring Professional | Paessler AG
- Microsoft Certified Professional | Microsoft
- Certified Cabling Test Technician | Fluke Corporation
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