Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Candice M. Troester

Klosterneuburg

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housekeeper

DDr. Pohl
2020.03 - 2023.08
  • Maintain cleanliness and organization of various areas within the property
  • Clean and sanitize rooms, bathrooms, and common areas
  • Prepare and cook meals for the household as required
  • Provide childcare assistance and supervision when needed; Take care of pets, including feeding
  • Handle laundry and maintain proper storage of cleaning supplies
  • Adhere to safety guidelines and ensure a comfortable environment for residents and guests.

Private House Cleaner

Private Families
2018.01 - 2020.02
  • Cleans and maintains household environment, including surfaces, floors, bathrooms, kitchens, laundry, and supply maintenance.

IT

ClearPath Networks
2011.09 - 2015.11
  • Administrating PRTG Network Monitor
  • Respond to help desk queries and offer technical assistance for hardware, software, and networking issues on timely basis
  • Hardware and software components must be installed, configured, and troubleshooted
  • Troubleshoot and repair technical hardware and software issues
  • Upkeep computer systems and networks, such as upgrades, backups, and system optimization
  • Work with other IT personnel to discover and address complicated technical issues
  • Trained and assisted co-worker in usage of computer hardware and software applications
  • Make and keep technical documentation, such as user manuals and troubleshooting instructions, up to date
  • Keep abreast on new trends and technology in IT business.

IT

MyPhone Pal Trading
2011.09 - 2012.02
  • Respond to requests from staff regarding hardware and software issues in timely manner
  • Assist with setup, configuration, and maintenance of computer systems and software
  • Monitor computer systems and network devices
  • Assist with installation, maintenance, and troubleshooting of network infrastructure and security devices
  • Conduct basic maintenance and repairs of computer hardware and software
  • Provide basic training to staff on computer systems and software.

Trainee

Innodata Knowledge Services, Inc
2010.05 - 2010.09
  • Provide technical support on hardware and software
  • Assisting in incoming/receiving of items
  • Puts-away transactions after verifying that all information in receiving documents are complete and accurate
  • Preparing reports of inventory balance
  • Compiles and maintains records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment
  • Reporting details and damages to supervising authority.

Education

Master - Information Technology

AMA University
Philippines
2025

Bachelor of Science - Information and Technology

AMA Computer College
Philippines
05.2011

Computer Science

Harvard University
12.2023

Information Technology

Cisco Networking Academy

Computer Networking

Fluke Networks
Cebu, Philippines

Computer Networking

Rivan IT Training Systems Corporation
07.2015

Skills

  • Inventory Procedure Documentation
  • Technical Support and Assistance
  • Microsoft Windows and Office
  • Tracking and Documentation
  • Cisco Wireless Routers and Switches
  • Network Configuration
  • Network Troubleshooting
  • Cisco Equipment Familiarity
  • PRTG Monitoring System

Certification

  • Introduction to Cybersecurity | Cisco
  • Paessler Certified Monitoring Professional | Paessler AG
  • Microsoft Certified Professional | Microsoft
  • Certified Cabling Test Technician | Fluke Corporation


Timeline

Housekeeper

DDr. Pohl
2020.03 - 2023.08

Private House Cleaner

Private Families
2018.01 - 2020.02

IT

ClearPath Networks
2011.09 - 2015.11

IT

MyPhone Pal Trading
2011.09 - 2012.02

Trainee

Innodata Knowledge Services, Inc
2010.05 - 2010.09

Master - Information Technology

AMA University

Bachelor of Science - Information and Technology

AMA Computer College

Computer Science

Harvard University

Information Technology

Cisco Networking Academy

Computer Networking

Fluke Networks

Computer Networking

Rivan IT Training Systems Corporation
  • Introduction to Cybersecurity | Cisco
  • Paessler Certified Monitoring Professional | Paessler AG
  • Microsoft Certified Professional | Microsoft
  • Certified Cabling Test Technician | Fluke Corporation


Candice M. Troester