Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Carmine Nuzzo

Vienna,9
Carmine Nuzzo

Summary

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Overview

9
years of professional experience
1
Certification

Work History

Ristorante-Pizzeria Marini

Head Waiter
2023.02 - Current (1 year & 4 months)

Job overview

  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Trattoria Seefeld

Head Waiter
2020.04 - 2022.12 (2 years & 8 months)

Job overview

  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Hotel Victoria

Hotel Waiter
2020.01 - 2020.03 (2 months)

Job overview

  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Verified accuracy and quality of orders before delivery.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored staff money handling for suspicious behaviors like card skimming.

Figlmüller

Restaurant Waiter
2019.05 - 2019.11 (6 months)

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Piccolino

Restaurant Waiter
2019.06 - 2019.09 (3 months)

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant OTTO

Restaurant Waiter
2017.10 - 2018.04 (6 months)

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Lucio's Fine Dining

Restaurant Waiter
2016.02 - 2016.11 (9 months)

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Rapisarda's

Fruit Picker (Working 88 Days for Visa Extension)
2015.06 - 2015.09 (3 months)

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.

Restaurant il Borsalino

Restaurant Waiter
2014.11 - 2015.04 (5 months)

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Istituto ALberghiero Aldo Sordella , Savigliano

Hotel Services Manager from Hospitality
06.2008

University Overview

I started this school which in Italy is called Alberghiero cause for the first three years they teach from service guest to cooking food following HACCP standard, in addition if any one pass at the end of the 3 years courses there is an additional 2 years courses where they will teach the managing part.


Skills

  • Specials Promotion and Upselling
  • High-Volume Dining
  • Workflow Coordination
  • Customer Service Management
  • Sales Techniques

Certification

I attended a Big Luca International course as a telephone salesman during the lockdown, because I wanted to learn sales techniques that I then refined with my work as a waiter.

Timeline

Head Waiter

Ristorante-Pizzeria Marini
2023.02 - Current (1 year & 4 months)

Head Waiter

Trattoria Seefeld
2020.04 - 2022.12 (2 years & 8 months)

Hotel Waiter

Hotel Victoria
2020.01 - 2020.03 (2 months)

Restaurant Waiter

Restaurant Piccolino
2019.06 - 2019.09 (3 months)

Restaurant Waiter

Figlmüller
2019.05 - 2019.11 (6 months)

Restaurant Waiter

Restaurant OTTO
2017.10 - 2018.04 (6 months)

Restaurant Waiter

Lucio's Fine Dining
2016.02 - 2016.11 (9 months)

Fruit Picker (Working 88 Days for Visa Extension)

Rapisarda's
2015.06 - 2015.09 (3 months)

Restaurant Waiter

Restaurant il Borsalino
2014.11 - 2015.04 (5 months)

Istituto ALberghiero Aldo Sordella

Hotel Services Manager from Hospitality

I attended a Big Luca International course as a telephone salesman during the lockdown, because I wanted to learn sales techniques that I then refined with my work as a waiter.

Carmine Nuzzo