Carmine Nuzzo

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new customers, discussed specials and took drink orders.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Managed food resources, memorized orders and coordinated customer service.
• Supervised server staff and simultaneously served personal section of tables.
• Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
• Coached employees on salesmanship and updated menus to increase sales.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new customers, discussed specials and took drink orders.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Managed food resources, memorized orders and coordinated customer service.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

• Met guests' needs by delivering meals and snacks and retrieving additional items.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Restocked supplies to keep team efficient and ready for guests' orders.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
• Verified accuracy and quality of orders before delivery.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored staff money handling for suspicious behaviors like card skimming.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent attendance record, consistently arriving to work on time.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

I started this school which in Italy is called Alberghiero cause for the first three years they teach from service guest to cooking food following HACCP standard, in addition if any one pass at the end of the 3 years courses there is an additional 2 years courses where they will teach the managing part.