Adobe Photoshop
Catalina Martinez
Marketing & Sales Manager
Vienna
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Head of Sales & Marketing
Virtin GmbH
Salzburg
09.2021 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Kitchen Crew Member
A&O Hostels
Salzburg
05.2021 - 07.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated kitchen equipment in accordance with manufacturer instructions.
Sales Representative
hotelkit
salzburg
08.2018 - 04.2021
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
Receptionist Clerk
The Cube Hostel
Leuven
06.2017 - 09.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
Receptionist Clerk
Surfing Etxea
San Sebastian
06.2016 - 09.2023
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Banquet Cook
JW Marriott Grande Lakes
Orlando
01.2014 - 01.2015
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Planned menus for different events, seasons and customer requests.
- Trained and supervised cooking staff to expertly meet daily needs.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Bilingual Customer Care Specialist
AT&T
Bogota
01.2013 - 10.2013
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Pastry Cook
JW Marriott
Bogota
11.2011 - 04.2012
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Prepared dough for variety of pastries, cakes and breads.
Education
Master of Arts - Innovation And Management in Tourism
FH Salzburg
Salzburg, Austria 09.2019 - 04.2023
Bachelor of Arts - Innovation & Management
FH Salzburg
Salzburg,Austria 09.2015 - 02.2019
Associate of Applied Science - Culinary Arts & Pastry
Mariano Moreno Culinary Institute
Bogota, Colombia 01.2011 - 02.2013
Skills
Business development and planning
Sales processes
Marketing strategy
Sales expertise
Product and service sales
Compelling sales proposal writer
Strategic planning
Coaching and mentoring
Trained in consumer marketing
Goals and performance
Systems and software programs
Sales Reporting
Operations
Accomplished manager
Sales presentations
Analytical problem solver
Software
Adobe Lightroom
Procreate
Excel
Salesforce
Monday
Google Cloud
SPSS IBM
Wordpress
Certification
Marriott International Supervisor
Interests
Photography
Illustration
Weightlifting
Hiking
SUP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Head of Sales & Marketing
Virtin GmbH
09.2021 - Current
Kitchen Crew Member
A&O Hostels
05.2021 - 07.2023
Master of Arts - Innovation And Management in Tourism
FH Salzburg
09.2019 - 04.2023
Sales Representative
hotelkit
08.2018 - 04.2021
Receptionist Clerk
The Cube Hostel
06.2017 - 09.2023
Receptionist Clerk
Surfing Etxea
06.2016 - 09.2023
Bachelor of Arts - Innovation & Management
FH Salzburg
09.2015 - 02.2019
Marriott International Supervisor
04-2014
Banquet Cook
JW Marriott Grande Lakes
01.2014 - 01.2015
Bilingual Customer Care Specialist
AT&T
01.2013 - 10.2013
Pastry Cook
JW Marriott
11.2011 - 04.2012
Associate of Applied Science - Culinary Arts & Pastry
Mariano Moreno Culinary Institute
01.2011 - 02.2013