Chrochie Consuegra
Medical Technologist And Nursing
Vienna,Austria
Summary
Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with 15 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.
Bound to become a Strategic Medical Sales Representative and to have a track record of maintaining excellent client relationships. Committed to educating clients on proper use of products by offering detailed demonstrations and presenting brochures or other brand literature.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
14
14
Certifications
6
6
Languages
Work History
Senior Cabin Crew Manager
Qatar Airways
Doha, Qatar
04.2017 - Current
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Engaged flight attendant by creating and fostering professional relationships with crew members.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Guest Relations Agent
Marco Polo Hotel
Davao City , Philippines
06.2006 - 04.2007
- Engaged guests through upbeat conversation and personalized service.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained consistent positive customer feedback.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Anticipated and attentively handled guest needs or concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Bachelor of Science - Nursing Education
Davao Doctors College
Davao City, Philippines 03.2006 - 03.2006
Bachelor of Science - Medical Technology
San Pedro College
Davao City Philippines 06.1999 - 03.2004
Skills
Crew coordination
Certification
Premium Cabin Promotion
Timeline
Cyber-security Awareness
12-2022
Office and Information Security Awareness
12-2022
Data Protection and Privacy Awareness
12-2022
Aviation Security Threat Reciept
02-2022
Airside Safety Awareness Training
02-2022
Hazard Awareness and Reporting
05-2021
Dangerous Goods Training Category 11
04-2021
Safety Management System
12-2020
Customer First Workshop
12-2017
Senior Cabin Crew Manager
Qatar Airways
04.2017 - Current
Cabin Services Director - Senior Leadership Excellence Program
12-2015
Cabin Senior - Leadership Excellence Program
10-2013
Responsible Service of Alcohol
05-2011
Premium Cabin Promotion
08-2009
Guest Relations Agent
Marco Polo Hotel
06.2006 - 04.2007
Bachelor of Science - Nursing Education
Davao Doctors College
03.2006 - 03.2006
Bachelor of Science - Medical Technology
San Pedro College
06.1999 - 03.2004
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