Chrochie Consuegra
Medical Technologist And Nursing
Vienna,Austria
Summary
Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with 15 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.
Bound to become a Strategic Medical Sales Representative and to have a track record of maintaining excellent client relationships. Committed to educating clients on proper use of products by offering detailed demonstrations and presenting brochures or other brand literature.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
14
14
Certifications
6
6
Languages
Work History
Senior Cabin Crew Manager
Qatar Airways
Doha , Qatar
2017.04 - Current
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Engaged flight attendant by creating and fostering professional relationships with crew members.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Guest Relations Agent
Marco Polo Hotel
Davao City , Philippines
2006.06 - 2007.04
- Engaged guests through upbeat conversation and personalized service.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained consistent positive customer feedback.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Anticipated and attentively handled guest needs or concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Bachelor of Science - Nursing Education
Davao Doctors College
Davao City, Philippines 2006.03 - 2006.03
Bachelor of Science - Medical Technology
San Pedro College
Davao City Philippines 1999.06 - 2004.03
Skills
Crew coordination
Certification
Premium Cabin Promotion
Timeline
Cyber-security Awareness
2022-12
Office and Information Security Awareness
2022-12
Data Protection and Privacy Awareness
2022-12
Aviation Security Threat Reciept
2022-02
Airside Safety Awareness Training
2022-02
Hazard Awareness and Reporting
2021-05
Dangerous Goods Training Category 11
2021-04
Safety Management System
2020-12
Customer First Workshop
2017-12
Senior Cabin Crew Manager
Qatar Airways
2017.04 - Current
Cabin Services Director - Senior Leadership Excellence Program
2015-12
Cabin Senior - Leadership Excellence Program
2013-10
Responsible Service of Alcohol
2011-05
Premium Cabin Promotion
2009-08
Guest Relations Agent
Marco Polo Hotel
2006.06 - 2007.04
Bachelor of Science - Nursing Education
Davao Doctors College
2006.03 - 2006.03
Bachelor of Science - Medical Technology
San Pedro College
1999.06 - 2004.03
Fraud Risk Awareness
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