Cosmin Dominte
Bucharest
Summary
Lead Customer Experience Specialist with extensive experience at Honeywell, adept at facilitating RMAs, creating SOPs, and providing training. Proven expertise in data analysis using Excel, SQL, and Power Query. Former Customer Care Representative at Telus with strong skills in clear communication, coaching abilities, and active listening. Adaptable professional with international experience as a Restaurant Worker in the USA. Career goal: to leverage customer service and data analysis skills to drive business alignment and process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Professional
Honeywell
02.2019 - Current
- Facilitate, ease, coordinate and expedite return merchandise authorisations and RMA reports as necessary by instructing team members and collaborating with other teams.
- Create/update SOPs when necessary.
- Assist in process changes/migrations/business alignment requirements.
- Provide training to new employees/existing team members.
- Reporting specialist (Excel, SQL, Power Query)
- Escalation Point
- Customer meetings
Customer Care Representative
Telus
04.2016 - 12.2018
Restaurant Worker (Work and Travel)
Creede Hotel and Restaurant
06.2015 - 09.2015
Education
Bachelor of Economic Studies - Management - Marketing
Artifex Univesity
2019
Skills
- Clear communication
- Coaching abilities
- Adaptability
- Active listening
- Data analysis
- Research
Languages
English
Advanced
C1
French
Elementary
A2
Certification
- Database Admin Certification - NewTech Academy
Education
other
Hobbies and Interests
- Football
- Kickboxing
Timeline
Customer Experience Professional
Honeywell
02.2019 - Current
Customer Care Representative
Telus
04.2016 - 12.2018
Restaurant Worker (Work and Travel)
Creede Hotel and Restaurant
06.2015 - 09.2015
Bachelor of Economic Studies - Management - Marketing
Artifex Univesity
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