Cristina Ghitman
Tourist Consultant
Vienna,9
Summary
Proven leader in the fashion and tourism sectors, I excelled at Valentino SpA, enhancing client satisfaction and sales through expert relationship building and sales management. Achievements include significantly boosting client satisfaction and sales figures. Experienced with strong background in guiding teams, and achieving strategic objectives. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Tourist Consultant
7Travel by Solitex GmbH
2023.08 - Current
- Assessed client feedback through surveys and personal interactions, utilizing insights to make improvements in tour offerings continuously.
- Maintained detailed records of all bookings and transactions to ensure accuracy in financial reporting and compliance with company policies.
- Increased client satisfaction by developing customized tourism packages tailored to their interests and preferences.
- Collaborated with marketing teams on promotional campaigns that increased brand visibility and attracted new clientele.
Client Advisor
Valentino SpA. Leading Luxury Fashion Company
2018.02 - 2020.10
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Sales Associate
Tara Jarmon - French Womenswear Label
2016.08 - 2018.01
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Project Manager
Dina Melwani Design - Womenswear Clothing Brand
2015.11 - 2016.07
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for diferrent projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Owner
Alteration Studio
2012.04 - 2015.10
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Inventory Manager. Customer Relationship Manager
M.Natali - Fashion Womenswear Factory
2007.09 - 2012.02
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Bachelor's Degree - Engineering And Management in Womenswear Industry
Technical University
Chisinau, Republic Of Moldova 2001.04 -
Skills
Sales management
Teamwork and Collaboration
Customer Service
Attention to Detail
Relationship Building
Presentation Skills
Employee Training
Timeline
Tourist Consultant
7Travel by Solitex GmbH
2023.08 - Current
Client Advisor
Valentino SpA. Leading Luxury Fashion Company
2018.02 - 2020.10
Sales Associate
Tara Jarmon - French Womenswear Label
2016.08 - 2018.01
Project Manager
Dina Melwani Design - Womenswear Clothing Brand
2015.11 - 2016.07
Owner
Alteration Studio
2012.04 - 2015.10
Inventory Manager. Customer Relationship Manager
M.Natali - Fashion Womenswear Factory
2007.09 - 2012.02
Bachelor's Degree - Engineering And Management in Womenswear Industry
Technical University
2001.04 -