Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Csilla Jakab

Csilla Jakab

Vienna,9

Summary

Dynamic Senior Immigration Specialist with a proven track record in issue resolution and compliance management. Adept at mentoring teams and enhancing communication, I excel in delivering timely project outcomes while fostering a collaborative workplace culture. Proficient in Microsoft Office and skilled in managing tight deadlines.

Overview

7
7
years of professional experience

Work History

Senior Immigration Specialist

Ernst & Young Consulting Ltd.
07.2024 - Current
  • Proactively identify potential issues and concerns, escalating them to management to minimize obstacles.
  • Oversee and mentor junior colleagues, offering guidance and support for their professional growth, while reviewing their prepared work for quality and accuracy.
  • Take responsibility for immigration and relocation cases, ensuring compliance and smooth transitions for affected employees.
  • Collaborate with tax colleagues to generate ideas and strategies for joint projects.
  • Partner with management to prepare and assign tasks, ensuring smooth workflow and timely project delivery.
  • Serve as a vital link between junior staff and management, enhancing communication and feedback channels.
  • Plan and organize team-building activities for a group of up to 100 colleagues, promoting a positive and collaborative workplace culture.

Immigration Specialist

Ernst & Young Consulting Ltd.
11.2021 - 06.2024
  • Assisting clients and families in completing all necessary paperwork
    required by the Immigration authorities
  • Perform daily tasks including data entry and document upload with accuracy
  • Receive and validate documents submitted by assignees as per the checklist
  • Assist in document review for various immigration case types
  • Proactively monitor the progression of cases to capture and action next
    steps
  • Contribute to ad hoc projects including research, project management and
    data collection activities as required
  • Ensure on time delivery on all client deliverables

Immigration Specialist

Move One Relocation Ltd.
05.2020 - 10.2021
  • Provide clear guidance on the procedure, requirements, timelines and documents required for the immigration process
  • Preparing all necessary applications, forms and submission at the appropriate authorities in order to obtain permits or other documents related to foreign worker's legal stay in Hungary
  • Processed with employment and family-based applications
  • Maintaining regular communication with the local authorities
  • Provide clear and timely updates and service reports to clients

Customer Service Representative

Transcom Hungary Kft.
05.2018 - 05.2020
  • Handling customer's inbound phone calls, emails and chats on U.S. visa application related questions in English and Hungarian language
  • Providing excellent information about the immigrant and non-immigrant visa application to the United States
  • Handled customer complaints with empathy and composure
  • Different administration tasks related to calls, emails and chats
  • Solving customers elementary problems- if not able to help escalate to higher department (U.S. Embassy or to the competent American authority

Education

High School Diploma -

Athéné Tourism, Informatical And Businessman Trade
Budapest
06-2015

Skills

  • Proficient in managing tight deadlines
  • Adaptable learner
  • Strong interpersonal collaboration
  • Effective issue resolution
  • Proficient in Microsoft Office
  • Skilled in coordinating team-building and client events
  • Basic understanding of AI concepts

Accomplishments

    Has been employee of the year in 2019 at Transcom.

Languages

English
Advanced (C1)

Timeline

Senior Immigration Specialist

Ernst & Young Consulting Ltd.
07.2024 - Current

Immigration Specialist

Ernst & Young Consulting Ltd.
11.2021 - 06.2024

Immigration Specialist

Move One Relocation Ltd.
05.2020 - 10.2021

Customer Service Representative

Transcom Hungary Kft.
05.2018 - 05.2020

High School Diploma -

Athéné Tourism, Informatical And Businessman Trade

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Csilla Jakab