Csillag Joo
Human Resource Management
Salzburg,5
Summary
Dynamic Restaurant Manager with a proven track record at Crown Plaza Hotel, enhancing customer satisfaction through effective conflict resolution and employee training. Skilled in business planning and inventory management, I consistently optimized operations, resulting in improved service quality and a positive work environment. Committed to excellence in food and beverage service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Human Resource position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Salzburg Airport
12.2023 - 05.2025
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager-Bar Supervisor
Crown Plaza Hotel
09.2022 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Supervisor
Ferdinánd Restaurant
10.2021 - 08.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Human Resource Management - Human Resources Management
EFEB Online Academia
Salzburg, Austria07-2025
Bachelor of Hospitality Management - Hospitality
Alfa Kapos Zrt
Budapest01-2022
Skills
Employee training
Timeline
Restaurant Manager
Salzburg Airport
12.2023 - 05.2025
Restaurant Manager-Bar Supervisor
Crown Plaza Hotel
09.2022 - 09.2023
Restaurant Supervisor
Ferdinánd Restaurant
10.2021 - 08.2022
Human Resource Management - Human Resources Management
EFEB Online Academia
Bachelor of Hospitality Management - Hospitality
Alfa Kapos Zrt
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