Csillag Joo
Human Resource Management
Salzburg,5
Summary
Dynamic Restaurant Manager with a proven track record at Crown Plaza Hotel, enhancing customer satisfaction through effective conflict resolution and employee training. Skilled in business planning and inventory management, I consistently optimized operations, resulting in improved service quality and a positive work environment. Committed to excellence in food and beverage service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Human Resource position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Salzburg Airport
12.2023 - 05.2025
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager-Bar Supervisor
Crown Plaza Hotel
09.2022 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Supervisor
Ferdinánd Restaurant
10.2021 - 08.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Human Resource Management - Human Resources Management
EFEB Online Academia
Salzburg, Austria07-2025
Bachelor of Hospitality Management - Hospitality
Alfa Kapos Zrt
Budapest01-2022
Skills
Employee training
Payroll administration
Conflict resolution
Team building
Business planning
Staff scheduling
Inventory management
Staff management
Schedule coordination
Shift management
Supervisory skills
Complaint resolution
Resource allocation
Timeline
Restaurant Manager
Salzburg Airport
12.2023 - 05.2025
Restaurant Manager-Bar Supervisor
Crown Plaza Hotel
09.2022 - 09.2023
Restaurant Supervisor
Ferdinánd Restaurant
10.2021 - 08.2022
Human Resource Management - Human Resources Management
EFEB Online Academia
Bachelor of Hospitality Management - Hospitality
Alfa Kapos Zrt