Daniela Kamcheva Dushanovska
Vienna,Lower Austria
Summary
Personal Statement
An enthusiastic and hardworking professional with over 15 years of experience across diverse industries including Security, Retail, Dental, Mining, and Healthcare Diagnostics. Experienced in accounting, customer service, and operations, with a strong track record of managing end-to-end processes, supporting clients, and ensuring efficient service delivery. Currently working in a Customer Service & Operations role within an international diagnostics company, coordinating test orders, logistics, invoicing, and client communication across global markets. Highly organised and detail-oriented, with excellent communication, multitasking, and time management skills, and a proven ability to handle tasks with accuracy and efficiency while maintaining a high level of customer care. A reliable team player who works well both independently and collaboratively, adaptable in fast-paced environments, and committed to continuous improvement, now seeking opportunities in customer service, administration, or operations roles in Austria.
Overview
18
18
years of professional experience
Work history
Customer Service & Operations Administrator
Global Lab eXpert Group (GLXG) Ltd.
Vienna, Austria (Remote – UK-based company), United Kingdom
03.2024 - Current
- Acted as first point of contact for patients, practitioners, and clinics, handling 50+ enquiries per day related to diagnostic testing, test kits, and results
- Managed end-to-end order process from initial request to results delivery, ensuring accuracy and efficiency
- Received and processed order forms, accurately inputting data into internal systems and maintaining records via Excel and Dropbox
- Created blood test request forms in Excel and converted to PDF for laboratory processing
- Generated and issued invoices, monitored payments, and performed credit control, chasing unpaid invoices weekly
- Coordinated preparation and dispatch of test kits, ensuring all documentation was complete
- Arranged international shipments via UK and Portugal distribution centres, depending on patient location
- Generated waybills and packing lists, liaised with couriers (DHL, UPS) to track shipments and collections
- Monitored sample returns to the laboratory and ensured timely processing
- Processed and securely distributed test results to practitioners and clinics, maintaining accurate records throughout
- Sent weekly reminders to patients due for retesting, improving compliance and follow-up rates
- Collaborated with internal teams and external partners to ensure smooth operations and high-quality service delivery
Bookkeeper
Cathedral Dental Clinic
Cardiff, Wales
07.2017 - 08.2023
- Processing payments and receipts.
- Recording transactions in relevant journals and ledgers.
- Completing banking reconciliations.
- Issuing invoices for money that is owed to the organisation.
- Effectively using computerised accounting systems.
- Paying accounts on behalf of the organisation.
- Preparing and sending bank deposits.
- Processing monthly management reports.
- Calculating staff working hours ready for payroll.
- Calculating revenue and expenditure for associates.
- Data input.
- Matched purchase orders with invoices and recorded necessary information.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Accountant Assistant
SRK Exploration Services
Cardiff,Wales & Johannesburg,South Africa
02.2021 - 07.2023
- Maintaining the Purchase Ledger using SAGE Accounting Software.
- Process invoices,reconciling delivery notes to invoices received and purchase orders.
- Ensuring that bank account reconciliations are carried out accurately and in a timely manner.
- Reconciling all bank accounts including foreign currency accounts.
- Processing payments.
- Set up new supplier accounts and maintain existing account details within the purchase ledger.
- Monthly reconciliation of supplier statements.
- Process employee expense receipts in multiple currencies.
- Assisting in BACS Payment run as and when necessary.
- Ensuring foreign invoices are accurately processed and supplier terms are met.
- Reconciling and processing Company credit card statements. Managing staff expenses.
- Doing accounting such a accruals, prepayments and fixed asset.
- Maintain document filling system.
- Being the first point of contact for all relevant enquiries.
- Liaise with Project Managers for invoice authorisation.
- Maintaining strong relationships with customers and suppliers.
- Helped with preparation of management accounts and end-month duties.
- Assisted in preparation of annual accounts and annual budgets.
- Monitored accounts payables and receivables to proactively spot and handle problems.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Met departmental training requirements to consistently improve standard of work.
- Assisting the Project Finance Clerk in the production of Sales Work in Progress reports.
Administrator - Bookkeeper
Fil-Ruz (Security Company)
Sveti Nikole, Macedonia
07.2009 - 09.2015
- Operate computers programmed with accounting software to record, store and analyse information.
- Check figures, postings and documents for correct entry, mathematical accuracy and correct coding.
- Prepare bank deposits by compiling data from cashier, verifying and balancing receipts and sending cash, cheques or other forms of payment to bank.
- Paying accounts on behalf of the organisation.
- Classify, record and summaries numerical and financial data to compile and keep financial records using journals, ledgers or computers.
- Issuing invoices for money that is owed to organisation.
- Calculate taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
- Responsible for planning,management,supervision and control of the financial operations of the company, ensuring their financial statements comply with tax obligations and laws issued by the inspection bodies.
- Perform payroll function, such as maintaining, time-keeping information and processing and submitting the payroll.
Shop supervisor, Bookkeeper
AK Dzumajlija
Sveti Nikole, Macedonia
06.2008 - 06.2009
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.
- Keep records of collections and disbursements and ensure that accounts are balanced.
- Record sales and purchases day books.
Education
AAT Professional Diploma in Accounting-Level 4 - Accountancy
ACT Training Learning Centre
Cardiff2020
AAT Advanced Diploma in Accounting-Level 3 - Accountancy
Cardiff and Vale College
Cardiff2019
AAT Foundation Certificate in Accounting-Level 2 - Accountancy
Cardiff and Vale College
Cardiff2018
FCE First Certificate of general English-Level B2 - English
Cardiff and Vale College
Cardiff2018
Preliminary English-Level B1 - English
Cardiff and Vale College
Cardiff2017
Key English Test-Level A2 - English
Cardiff and Vale College
Cardiff2016
One Year Accountancy Course - Accountancy
Municipality Founded Course
Sveti Nikole Macedonia2004
Secondary Education Exam -
General High School Education Koco Racin
Sveti Nikole Macedonia2002
Skills
Key Skills
- Customer Service & Client Support – Supporting patients, clinics, and practitioners with enquiries and issue resolution
- Communication Skills – Professional email and telephone communication with diverse stakeholders
- Operations & Order Management – End-to-end processing of orders, from request to results delivery
- Administration & Data Management – Accurate data entry, record keeping, and document preparation (Excel, PDF)
- Invoicing & Payment Processing – Managing invoices, payments, and credit control
- Logistics & Distribution Coordination – International shipping, courier management, and tracking (DHL, UPS)
- IT & Systems Skills – Microsoft Office (Excel, Outlook), Dropbox, and accounting software (Sage 50)
- Organisation & Problem-Solving – Strong attention to detail, multitasking, and ability to work in fast-paced environments
- Languages – English (Fluent), Macedonian (Native), Serbian (Fluent), Bulgarian (Fluent)
Additional information
Achievements:
Received Most Improved Student Award,2016
Received Student of the Year Award,2018
Foundation Certificate in Accountancy,2018
Advanced Diploma in Accountancy,2019
Associate Bookkeeping membership of Association of Accounting Technicians,2022
Additional Information
Cinema,Cooking,Travelling,Running,Walking,Reading.
I am happy to provide references on request!
All information provided is accurate and updated to the best of my knowledge.
Timeline
Customer Service & Operations Administrator
Global Lab eXpert Group (GLXG) Ltd.
03.2024 - Current
Accountant Assistant
SRK Exploration Services
02.2021 - 07.2023
Bookkeeper
Cathedral Dental Clinic
07.2017 - 08.2023
Administrator - Bookkeeper
Fil-Ruz (Security Company)
07.2009 - 09.2015
Shop supervisor, Bookkeeper
AK Dzumajlija
06.2008 - 06.2009
AAT Professional Diploma in Accounting-Level 4 - Accountancy
ACT Training Learning Centre
AAT Advanced Diploma in Accounting-Level 3 - Accountancy
Cardiff and Vale College
AAT Foundation Certificate in Accounting-Level 2 - Accountancy
Cardiff and Vale College
FCE First Certificate of general English-Level B2 - English
Cardiff and Vale College
Preliminary English-Level B1 - English
Cardiff and Vale College
Key English Test-Level A2 - English
Cardiff and Vale College
One Year Accountancy Course - Accountancy
Municipality Founded Course
Secondary Education Exam -
General High School Education Koco Racin