Danilo Medic
Innsbruck,7
Summary
Diligent account executive with a strong background in managing client relationships and driving revenue through innovative sales strategies. Proven track record of closing high-impact deals and fostering long-term partnerships. Demonstrated expertise in communication, negotiation, and exceeding client expectations. Results-driven sales professional leveraging strategic account management and relationship-building skills to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing strong skills in client communication and sales strategy to the team. Experienced in utilizing strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Demonstrates a track record of effective communication and negotiation, ensuring long-term client satisfaction. Motivated individual experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Assembly Line Worker
Magna Integram Windsor Seating
01.2013
- Company Overview: An auto seating company
- As an assembly line worker at the auto seating company, I meticulously assembled car seats, ensuring precision and quality in every step of the process
- I consistently adhered to industry standards, contributing to the seamless production of high-performance and comfortable seating solutions for automobiles
- An auto seating company
Software Sales Representative
AXIS TMS
01.2013 - 09.2015
- In my capacity as a software sales representative, I adeptly communicated the value propositions of our software solutions to clients, fostering strong relationships and driving sales growth
- I consistently identified customer needs, provided tailored solutions, and effectively closed deals, contributing to the expansion of our client base
- My persuasive communication skills and in-depth product knowledge were instrumental in showcasing the benefits of our software, thereby enhancing the company's market presence and revenue streams
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Enhanced customer satisfaction by conducting thorough assessments of client requirements and recommending appropriate software products.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Software QA Tester
AXIS TMS
01.2013 - 09.2015
- Company Overview: A trucking logistics company
- In my role as a software QA tester for a trucking logistics company, I rigorously tested and validated the functionality of our software systems
- I conducted extensive quality assurance checks, identified and reported software issues, and ensured the seamless operation of critical logistics solutions, contributing to the efficient and error-free management of trucking operations
- My attention to detail and dedication to quality assurance played a pivotal role in delivering reliable and performance-driven software to optimize the trucking industry
- A trucking logistics company
- Streamlined testing process by automating repetitive tasks using industry-standard tools and scripting languages.
- Collaborated closely with developers during defect fixing phase resulting in quicker resolutions.
- Improved software quality by creating and executing test plans and cases for various applications.
- Reduced production defects by ensuring proper traceability between requirements, test cases, and defects.
Software QA Tester
Truckin Digital
10.2020 - 10.2024
- In my capacity as a trucking logistics software tester, I rigorously assess the functionality and performance of the software, conducting comprehensive tests to ensure seamless operations
- I meticulously identify and resolve any potential issues, contributing to the development of reliable, efficient, and user-friendly software solutions tailored to streamline and optimize the complexities of the trucking industry
- Additionally, I specialize in testing mobile applications for both Android and iOS, further enhancing the user experience and adaptability of our software solutions
- Collaborated closely with developers during defect fixing phase resulting in quicker resolutions.
- Streamlined testing process by automating repetitive tasks using industry-standard tools and scripting languages.
- Reduced production defects by ensuring proper traceability between requirements, test cases, and defects.
- Improved software quality by creating and executing test plans and cases for various applications.
- Collaborated with QA team to test software quality through manual testing.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Kept scripts and test cases updated with current requirements.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
Account Executive
Truckin Digital
10.2020 - 10.2024
- Achieved or exceeded company-defined sales quotas.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Agent
Truckin Digital
10.2023 - 10.2024
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Explained features and advantages of Truckin Digital products or services to promote sales.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Technical Support Representative
Truckin Digital
10.2023 - 10.2024
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Improved response times to support requests, optimizing team shift schedules.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Played key role in project that significantly reduced system downtime for major clients.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Mathematics and Statistics
University of Windsor
Windsor, Ontario12.2025
Skills
- Data Analysis
- Attention to Detail
- Hard Working
- Critical Thinking and Problem Solving
- Teamwork
- Ability to Multitask
- Fast Learner
- Communication Skills
- Ability to Work Under Pressure
- Query
- Regression
- Positive and Negative Testing
- JavaScript
- Manual Testing
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Customer Service
- Strategic selling
- New business opportunities
- CRM software expertise
- Customer Relations
- Customer Relationships
- Customer Presentations
- Customer Relationship Management
- Strong relationships
- Interpersonal Skills
- Account planning
- Sales proficiency
- Goals and performance
- Research and analysis
- Database Management
- Negotiation Skills
- Time Management
- Teamwork and Collaboration
- Strong presentation skills
- Sales presentation
- Multitasking Abilities
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Analytical Thinking
- Customer Satisfaction
- Adaptability and Flexibility
- Self Motivation
- Sales Presentations
Languages
English
Proficient
C2
Spanish
Elementary
A2
Serbian-Bosnian-Croatian
Proficient
C2
German
Beginner
A1
Italian
Beginner
A1
Timeline
Sales Agent
Truckin Digital
10.2023 - 10.2024
Technical Support Representative
Truckin Digital
10.2023 - 10.2024
Software QA Tester
Truckin Digital
10.2020 - 10.2024
Account Executive
Truckin Digital
10.2020 - 10.2024
Assembly Line Worker
Magna Integram Windsor Seating
01.2013
Software Sales Representative
AXIS TMS
01.2013 - 09.2015
Software QA Tester
AXIS TMS
01.2013 - 09.2015
Bachelor of Science - Mathematics and Statistics
University of Windsor
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