Daria Birca
Chisinau
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Hardworking and passionate candidate with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Ops Team Leader
Stefanini Group
04.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
IT Support Engineer
Stefanini Group
06.2021 - 03.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular etc
- Conducted in-depth product and issue resolution research to address customer concerns
- Used ticketing systems to manage and process support actions and requests
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with colleagues in both domestic and international support facilities
- Responsibilities:
Sales Account Manager
Unifun International
09.2020 - 03.2021
- Contacted regular and prospective customers to explain product features
- Liaised between accounts and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability
- Oversaw business development and customer servicing, including cold calling, networking, marketing, lead generation and customer servicing
- Recommended brand products to customers, highlighted benefits, and redirected objections
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Contacted 100s of new and existing customers daily to discuss new products and services
- Negotiated prices, terms of sale and service agreements
- Maintained high standards of customer service by answering pricing and availability questions accurately
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Responsibilities:
Casino LG Supervisor & Pit Boss
Pasha Global Group
11.2011 - 03.2018
- Interacted with guests to promote a positive atmosphere by greeting with a friendly tone and wishing good luck
- Oversaw area games to maintain security and compliance
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives
- Monitored chips purchases, table inventories and player win ratios
- Watched closely to catch errors and notified surveillance of irregularities
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards
- Identified issues, analyzed information, and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers
- Responsibilities:
Education
ITIL 4 Foundation - certified professional
PeopleCert
02.2025
Licentiate in Communication - Science of Communication
State University of Moldova
Skills
- Responsibility
- Adaptability
- Multitasking abilities
- Critical thinking
- Interviewing skills
- Strong Interpersonal Skills
- Security management
- Planning and Coordination
- Verbal and Written Communication
- Service Level Agreements
- Teamwork and Collaboration
- Problem-Solving
- Documentation and Reporting
- Coaching and Mentoring
- People Management
- Goal setting
- Leading team meetings
- Performance evaluations
LANGUAGES
Russian Native
English C1
Romanian Fluent
Turkish B1
Timeline
Ops Team Leader
Stefanini Group
04.2023 - Current
IT Support Engineer
Stefanini Group
06.2021 - 03.2023
Sales Account Manager
Unifun International
09.2020 - 03.2021
Casino LG Supervisor & Pit Boss
Pasha Global Group
11.2011 - 03.2018
ITIL 4 Foundation - certified professional
PeopleCert
Licentiate in Communication - Science of Communication
State University of Moldova
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