Daria Bratu
Graz
Summary
Adept OTC Medicine Adviser with a proven track record at Cullen's Pharmacy, enhancing client engagement through expert advice and relationship building. Leveraged strategic planning and CRM tools to boost team performance and client satisfaction. Skilled in presentations and public speaking, consistently achieving positive outcomes in high-pressure environments. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
OTC Medicine Adviser
Cullen's Pharmacy
01.2023 - 02.2024
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Taking prescription from clients in person and over the phone.
- Responding to customers queries in relation to prescription medicines.
- Answering over the phone queries.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
OTC Medicine Adviser
Chambers Pharmacy
09.2021 - 04.2022
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
Sales Assistant
Dunnes Stores
07.2020 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant
Sodexo,PayPal,State Street Bank
02.2018 - 01.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Pharmacy Assistant QQI Level 5 Diploma -
Dunboyne College of Further Education
Dublin 04.2001 -
High School Diploma -
Technological High School
Romania 04.2001 -
Skills
Presentations and public speaking
Client Engagement
Career Planning
Academic Counseling
Relationship Building
Strategic Planning
Languages
Romanian
Native language
English
Proficient
C2
German
Beginner
A1
Timeline
OTC Medicine Adviser
Cullen's Pharmacy
01.2023 - 02.2024
OTC Medicine Adviser
Chambers Pharmacy
09.2021 - 04.2022
Sales Assistant
Dunnes Stores
07.2020 - 08.2021
Sales Assistant
Sodexo,PayPal,State Street Bank
02.2018 - 01.2020
Pharmacy Assistant QQI Level 5 Diploma -
Dunboyne College of Further Education
04.2001 -
High School Diploma -
Technological High School
04.2001 -
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