Dea Naco
Student
Vienna
Summary
Enthusiastic Business and Economics student at WU Vienna, with hands-on experience in retail and customer service. Adept at fostering positive customer relationships, working effectively in team environments, and delivering solutions in dynamic and fast-paced settings. Multilingual and organized, with a strong ability to communicate and adapt in international contexts.
Overview
1
1
year of professional experience
Work History
Sales Assistant & Customer Service
Zara (INDITEX)
06.2024 - 09.2024
- Delivered exceptional customer service, assisting diverse clientele in product selection and resolving inquiries
- Managed inventory and merchandise organization, maintaining an appealing and functional retail space
- Collaborated with team members to meet sales targets and improve store operations during peak periods
Intern
Banka Kombetare Tregtare (BKT)
12.2023 - 01.2024
- Company Overview: Albania
- Observed and provided customer support for credit/debit card issues and online banking problems
- Assisted in customer service by answering phone calls and addressing inquiries
- Accompanied senior advisors to client meetings to observe and learn sales techniques
Education
Bachelor of Business and Economics -
WU Vienna - Vienna University of Economics And Business
10.2024 - Current
Skills
- Customer Service Excellence: Skilled at understanding customer needs and providing tailored solutions
- Strong communication and teamwork abilities
- Problem-solving and adaptability in dynamic settings
- Multilingual communication skills for diverse clientele
- Efficient time management and multitasking
- Coordinating tasks to meet deadlines effectively
Personal Information
Nationality: Greek
Date of birth: 08.01.2002
Languages
- English, C1
- German, B2
- Italian, Intermediate
- Albanian, Native
Timeline
Bachelor of Business and Economics -
WU Vienna - Vienna University of Economics And Business
10.2024 - Current
Sales Assistant & Customer Service
Zara (INDITEX)
06.2024 - 09.2024
Intern
Banka Kombetare Tregtare (BKT)
12.2023 - 01.2024
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