Deborah Krywult
Wien
Summary
Professional operations manager with strong expertise in retail management. Proven track record in optimizing store performance, enhancing customer experience, and leading teams to meet and exceed goals. Known for effective problem-solving, strategic planning, and adaptability to changing business needs. Skilled in inventory control, staff training, and process improvement. Looking for new challenges in a non-retail field, transferring experiences and skills to new areas and strengthen recently acquired knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
02.2020 - Current
- Led daily operations to ensure exceptional customer service and high store performance.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Fostered a collaborative work environment that promoted teamwork and employee morale.
- Oversaw compliance with health, safety, and company policies to maintain operational standards.
- Coordinated staff scheduling to optimize coverage during peak hours and reduce labor costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Store Manager
Starbucks
02.2019 - 02.2020
- Trained and mentored staff on operational procedures and product knowledge.
- Collaborated with upper management to align store initiatives with corporate objectives.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
No Degree - Betriebswirtschaftslehre & Wirtschaftspsychologie
Ferdinand Porsche Fern FH
Wiener Neustadt, AustriaHigh School Diploma -
Technisches Gymnasium Heidenheim
Heidenheim, Baden-Württemberg, Deutschland01-2011
Skills
- Effective team leadership
- Inventory management
- Operational standards adherence
- Performance improvement
- Retail operations oversight
- Analytical problem-solving
- Strong organizational skills
- Training and mentoring
- Staffing and recruitment
- Sales trend evaluation
- Service excellence
Certification
Project Management
Financial Management
Languages
English
Full Professional
Timeline
Store Manager
Starbucks
02.2020 - Current
Assistant Store Manager
Starbucks
02.2019 - 02.2020
No Degree - Betriebswirtschaftslehre & Wirtschaftspsychologie
Ferdinand Porsche Fern FH
High School Diploma -
Technisches Gymnasium Heidenheim