Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Denitsa Nedeva

Denitsa Nedeva

Sofia

Summary

Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Skilled in data interpretation and strategic planning. Delivered key contributions to cross-functional teams, driving efficiency and process improvements. Demonstrated expertise in data analysis and problem-solving.

Overview

12
12
years of professional experience

Work History

Sr. Analyst, Global Analytic Insights

Concentrix Services EOOD
06.2022 - Current
  • Identify areas of improvement and develop solutions based on the analysis
  • Developed KPI tracking dashboards, reducing manual reporting time
  • Creating dashboards and reports requested by the internal client
  • Assisted in the development of predictive models to identify churn accounts
  • Cleaned and prepared large data sets for analysis, ensuring accuracy and integrity

Team Lead

HCL Technologies
08.2017 - 06.2022
  • Quality Assurance - providing quality control on team members' performance
  • Trainer "Business processes"
  • Dealing with dissatisfied customers, handling complaints
  • Analyzing and reporting teams' achievements, as well as coaching and developing teams' weaknesses
  • Reporting - product analysis /strong and weak areas of the support/

Technical Support Representative L2

HCL Technologies
07.2016 - 08.2017
  • Proficient knowledge in all the supported hardware and software
  • Contribute to the technical information and best practices assisting team members' in technical troubleshooting
  • Develop communicational and working relationship with the team

Service Desk Representative With Spanish L1

HCL Technologies
04.2014 - 07.2016
  • Providing bilingual (Spanish-English) clinical support to healthcare professionals
  • Maintain technical proficiency and knowledge of business processes and company ethics
  • Building rapport with users

Service Desk Specialist Spanish L1

TELUS International Europe
11.2013 - 04.2014
  • Delivering excellent Spanish and English support in payment transaction cards
  • Flexible working schedule

Education

Master's degree - IT Project Management

New Bulgarian University
01.2021

BBA (Bachelor of Business Administration) -

New Bulgarian University
01.2017

Skills

  • Data Analysis and Cleansing (Excel, Power Query)
  • Data Visualization (Tableau, Power BI)
  • Projects creation (Microsoft Project)
  • General Use (O365)
  • Google Suite
  • Analytical and critical observations abilities
  • Self-driven productivity
  • Time management and prioritization skills
  • People management
  • Willing to learn

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Sr. Analyst, Global Analytic Insights

Concentrix Services EOOD
06.2022 - Current

Team Lead

HCL Technologies
08.2017 - 06.2022

Technical Support Representative L2

HCL Technologies
07.2016 - 08.2017

Service Desk Representative With Spanish L1

HCL Technologies
04.2014 - 07.2016

Service Desk Specialist Spanish L1

TELUS International Europe
11.2013 - 04.2014

Master's degree - IT Project Management

New Bulgarian University

BBA (Bachelor of Business Administration) -

New Bulgarian University
Denitsa Nedeva