Desmond S. Ralph
Salzburg,5
Summary
Innovative professional with expertise in providing academic, career and social development consultancy. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor who goes the extra mile to help individuals succeed. Specializes in hospitality management, talent acquisition, training & development, data entry, and employer branding. University Speaker in Early Career Development. Awarded: Employee of the Year (Scotiabank), Rising Star (Uniworld Boutique River Cruises), Most Innovative Idea (Norwegian Cruise Line). Distinction in Master Thesis publication from FH Salzburg. Humble, passionate, insightful, analytical, diplomatic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accredited Master Holistic Career & Life Coach
Self-employed
2023.03 - Current
- Guide clients through life & career exploration stages
- Train in career transition and job seeking skills
- Perform career management advising
- Consult in life decision-making and personal development
Restaurant Manager
Michael Fiorentino - Osteria Cavalli
2022.08 - 2023.02
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies in service management & operations
- Reconciled cash and credit card transactions to maintain accurate records
- Enhanced financial controls to minimize loss risks, continuously maintaining accurate accounts and cash drawers. Monitor and adjust menu prices to increase profit margins.
- Created and deployed successful strategies to boost restaurant performance, streamline service delivery processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Increasing long-term customer loyalty and retention rates.
Junior Recruiter
KISKA GmbH
2022.01 - 2022.06
- Assisted with onboarding and orientation of new hires to expedite acclimatization process
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems via Softgardens.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
Assistant Restaurant Manager
Michael Fiorentino - Osteria Cavalli
2020.03 - 2021.12
- Analyzed daily sales figures and developed strategies to increase sales
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Food & Beverage Assistant
Osteria Cavalli
2018.01 - 2019.01
Executive Search Consultant
Latzer Associates Group GmbH
2016.01 - 2018.01
- Screened interested candidates according to position and client parameters to evaluate qualification for position, interest level, readiness to relocate and community fit
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes
- Conducted face-to-face meetings with candidates before client interviews to build rapport, answer questions, and prepare to make decision.
- Formulated sourcing campaigns in collaboration with leader and sourcing team to attract candidates.
- Used consultative selling skills and probing questions to uncover candidate motivation and needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Experience Agent
ITSP Services GmbH
2016.01 - 2016.08
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 250 online chats, calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Senior Stateroom Steward
Norwegian Cruise Line
2006.01 - 2008.01
Housekeeping Steward
Norwegian Cruise Line
2006.01 - 2008.01
Crew Welfare Secretary
Norwegian Cruise Line
2005.01 - 2007.01
Junior Accounts Clerk/Teller
Bank of Nova Scotia, Vincent & the Grenadines
2002.01 - 2005.01
Education
Master of Arts - Business Management
Salzburg University of Applied Sciences
Puch Urstein, Salzburg, Austria11.2019
Bachelor of Arts - Business Management
Salzburg University of Applied Sciences
Puch Urstein, Salzburg, Austria11.2012
Associate of Arts - Tourism and Travel Agency Management
Institute of Tourism & Hotel Management
Klessheim, Salzburg, Austria05.2009
Skills
- Brand & Company Ambassador
- ATS - Softgardens
- Upselling & Cross-selling
- Complaint Resolution
- Interviewing and Prescreening
- New Hire Training and Onboarding
- Strategic Sourcing & Approach Tactics
- Training and Onboarding
- Referral Management
- Rapid 10-Key Data Entry
- Community Reinvestment Initiative
- Customer Experience Management
Accomplishments
Coached over 6 students into securing academic scholarships and successful entry application into top institutes and universities in Europe.
Successfully upsold banking products of over $500,000 to an individual high-value client all in one phone call.
Successfully campaigned for working conditions and implementations to improve employee moral onboard Norwegian Cruise Line which strongly boosted work performance and satisfaction.
Managed restaurant operations after assuming the role in the busy summer of 2022 at the height of sales turnover due to lack of employees and low moral. Successfully reinvigorated company brand and quality of both food and service experience by empowering and training service personnel and advising owners on profit maximization, customer and employee experience strategies.
Certification
- Certified Accredited Master Holistic Career & Life Coach, Institute for Career Coaching - 2023
- Certificate in STCW Seafarer Training, Harry Lundeberg School of Seamanship, Florida, USA - 2007
- Certificate in Airport Management, W.A. Mozart International Airport, Salzburg, Austria - 2009
- Certificate in Relationship Focused Sales and Service, Scotiabank, St. Vincent & the Grenadines - 2004
Languages
English
Native language
German
Intermediate
B1
Spanish
Elementary
A2
Timeline
Accredited Master Holistic Career & Life Coach
Self-employed
2023.03 - Current
Restaurant Manager
Michael Fiorentino - Osteria Cavalli
2022.08 - 2023.02
Junior Recruiter
KISKA GmbH
2022.01 - 2022.06
Assistant Restaurant Manager
Michael Fiorentino - Osteria Cavalli
2020.03 - 2021.12
Food & Beverage Assistant
Osteria Cavalli
2018.01 - 2019.01
Executive Search Consultant
Latzer Associates Group GmbH
2016.01 - 2018.01
Customer Experience Agent
ITSP Services GmbH
2016.01 - 2016.08
Senior Stateroom Steward
Norwegian Cruise Line
2006.01 - 2008.01
Housekeeping Steward
Norwegian Cruise Line
2006.01 - 2008.01
Crew Welfare Secretary
Norwegian Cruise Line
2005.01 - 2007.01
Junior Accounts Clerk/Teller
Bank of Nova Scotia, Vincent & the Grenadines
2002.01 - 2005.01
Master of Arts - Business Management
Salzburg University of Applied Sciences
Bachelor of Arts - Business Management
Salzburg University of Applied Sciences
Associate of Arts - Tourism and Travel Agency Management
Institute of Tourism & Hotel Management
- Certified Accredited Master Holistic Career & Life Coach, Institute for Career Coaching - 2023
- Certificate in STCW Seafarer Training, Harry Lundeberg School of Seamanship, Florida, USA - 2007
- Certificate in Airport Management, W.A. Mozart International Airport, Salzburg, Austria - 2009
- Certificate in Relationship Focused Sales and Service, Scotiabank, St. Vincent & the Grenadines - 2004
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